Samantha Luna
Los Angeles,CA
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
07.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
Dental Office Receptionist
Western Dental
02.2018 - 06.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered phone calls and messages for physician and medical facility, also assisted in scheduling appointments, and handling patient inquiries
Crew Trainer
McDonald's Restaurant
03.2017 - 01.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Theodore Roosevelt Senior High School
Los Angeles, CA06.2017
Skills
- Metal Detector Operation
- Staff Management
- Arrest Procedures
- CCTV Monitoring
- Investigation Documentation
- Stationary Surveillance
- CCTV Surveillance
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Security Officer
Allied Universal Security Services
07.2023 - Current
Dental Office Receptionist
Western Dental
02.2018 - 06.2023
Crew Trainer
McDonald's Restaurant
03.2017 - 01.2018
High School Diploma -
Theodore Roosevelt Senior High School
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