Samantha M
Chesterfield,VA
Summary
Motivated Leader experienced in driving team performance through compassionate leadership. Developed training programs that enhanced employee skills and improved operational efficiency. Focused on balancing customer satisfaction, company objectives, and employee engagement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Restaurant Manager
Raising Cane's Restaurants
Midlothian, Virginia
06.2026 - Current
- Managed Raising Cane's restaurant operations during opening, rush, and closing shifts.
- Monitored food quality, order accuracy, and kitchen cleanliness throughout service.
- Coordinated schedules, breaks, and labor coverage for Raising Cane's restaurant needs.
- Resolved guest concerns and supported positive dining experiences with calm communication.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Shift Supervisor
Starbucks
Chester, VA
07.2021 - 05.2026
- Promoted to shift supervisor in October 2023 after starting as a barista in July 2021; managed team of 10+ people, oversaw cash handling, resolved conflicts, and implemented problem-solving strategies.
- Guided team of 10+ employees to enhance operational efficiency and foster collaboration, resulting in improved team communication and morale.
- Developed and implemented strategies that streamlined processes and increased overall productivity.
- Ensured high standards of quality control, directly contributing to increased customer satisfaction and repeat business.
Sales Associate
JCPenney
Chesterfield, VA
01.2019 - 01.2020
- Resolved inquiries and complaints promptly, enhancing customer satisfaction and loyalty
- Built strong customer relationships, leading to high rates of repeat business and referrals
- Designed visually appealing merchandise displays with team members, attracting foot traffic and increasing sales
Crew Member
Jimmy John's
Chesterfield, VA
01.2018 - 01.2019
- Developed key skills in a fast-paced environment at Jimmy John's, enhancing ability to adapt in various roles.
- Collaborated with team to build strong rapport, fostering a positive work environment and enhancing customer experience.
- Collaborated with the team to build strong rapport, fostering a positive work environment and enhancing customer experience.
- Delivered exceptional customer service, contributing to increased customer satisfaction.
- Facilitated team-building activities to improve collaboration.
Education
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Clover Hill High School
Chesterfield, VA06.2019
Skills
- Restaurant operations
- Quality control
- Food safety
- Inventory management
- Revenue tracking
- Customer relationship management
- Strategic planning
- Team supervision
- Training and mentoring
- Leadership skills
- Problem solving
- Conflict resolution
- Effective communication
- Customer service
- Inventory oversight
Certification
Food Protection Manager Certification
Timeline
Restaurant Manager
Raising Cane's Restaurants
06.2026 - Current
Shift Supervisor
Starbucks
07.2021 - 05.2026
Sales Associate
JCPenney
01.2019 - 01.2020
Crew Member
Jimmy John's
01.2018 - 01.2019
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Clover Hill High School