SAMANTHA MADDOX
Delaware,OH
Summary
I have a strong background in system integration with a focus on external consultation to identify best fit solutions within U.S. Bank. My primary skills include project management, process optimization, and team coordination to ensure timely and accurate completion of complex projects. I have well developed abilities in troubleshooting and resolving technical issues to resolve, as well as prevent, process interruption.
Overview
14
14
years of professional experience
Work History
TECHNICAL INTEGRATION MANAGER
U.S. BANK
Columbus, OH
04.2023 - Current
- Evaluates product enhancements to determine internal and external impact
- Maintains clients' technical programs by upgrading processes/technology
- Assigns client requests and projects to Technical Integration team
- Creates and maintains documentation on processes and product information
- Conducts bi-annual internal trainings for Federal Government peers
- Identifies internal and external inefficiencies to define opportunities for process improvement
- Provided consultation on corporate card financial integrations
- Managed numerous projects simultaneously to support existing client integration needs
- Implemented new clients with data feeds for virtual/physical card programs
- Assigned implementation and existing client requests to Technical Consultant team
- Consulted on and implemented U.S Bank integration partner processes
- Worked directly with managers of adjacent teams to discuss issues and process improvement opportunities
TECHNICAL CONSULTANT
U.S. BANK
06.2016 - 04.2023
ACCOUNT COORDINATOR
U.S. BANK
12.2014 - 06.2016
- Advised and assisted Administrators of corporate card programs
- Built and maintained corporate credit card accounts
- Studied fraudulent activity and advised clients on best practices to prevent fraud
- Handled on several computer applications simultaneously
- Composed consultative emails and phone calls
- Scheduled conference calls when necessary
- Organized contact records on multiple databases
- Sent daily communication regarding account updates to Administrator of program
- Performed tasks within Microsoft Excel daily
- Issued service requests
- Assisted departmental team with additional projects
Contractor
INNOVATIVE BUSINESS CONCEPTS
08.2014 - 12.2014
SHIFT MANAGER
BURRACHOS MEXICAN GRILL
11.2011 - 08.2014
- Ensured employees were consistent and customers receive the same excellent service each visit
- Led team efficiently and delegated tasks
- Organized applications and interviewed applicants
- Ordered inventory
- Handled daily restaurant earnings
- Participated in conference calls, and discussed sales and labor percentages with GMs and DM
Education
High School Diploma -
RICE LAKE HIGH SCHOOL
WI05.2010
B.S - ENVIRONMENTAL GEOGRAPHY
UNIVERSITY OF WISCONSIN - EAU CLAIRE
WISkills
- Requirements gathering
- Stakeholder management
- Data integration
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Adaptability and flexibility
- Reliability
References
References available upon request
Timeline
TECHNICAL INTEGRATION MANAGER
U.S. BANK
04.2023 - Current
TECHNICAL CONSULTANT
U.S. BANK
06.2016 - 04.2023
ACCOUNT COORDINATOR
U.S. BANK
12.2014 - 06.2016
Contractor
INNOVATIVE BUSINESS CONCEPTS
08.2014 - 12.2014
SHIFT MANAGER
BURRACHOS MEXICAN GRILL
11.2011 - 08.2014
High School Diploma -
RICE LAKE HIGH SCHOOL
B.S - ENVIRONMENTAL GEOGRAPHY
UNIVERSITY OF WISCONSIN - EAU CLAIRE