Samantha Malcolm
Angola,Indiana
Summary
Responsible Toll Collector offering an exceptional record for attendance and customer service excellence. Driven and service-minded with a dedication to providing quick and efficient customer processing. Quick to assume leadership positions and push subordinates to excel expectations. A passion for business and understanding people which is reflected in studies of Business Administration and Psychology. Specific interests include; marketing, human resources, writing, and teamwork.
Overview
4
4
years of professional experience
Work History
Toll Collector
Ohioturnpike Commission
Berea, OH
09.2021 - Current
- Communicated in English to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Monitored toll lane activity and generated operational reports.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Manager
Culver's
Auburn, IN
09.2019 - 08.2021
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Kitchen Crew Member
Culver's Restaurant
Fort Wayne, IN
02.2018 - 07.2019
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Business Administration
Trine University
Angola, IN05.2023
High School Diploma -
Indiana Connections Academy
Indianapolis, IN05.2019
Skills
- Employee Training
- Inventory Stocking
- Staff Supervision
- Work Task Prioritization
- Complaint Resolution
- Honest and Ethical
- Detail-Oriented
- Team Collaboration
- Reporting and Documentation
- Relationship Building
- Microsoft Office
- Decision Making
- Grammar Comprehension
- Advertising Trends Review
- Verbal and Written Communication
Timeline
Toll Collector
Ohioturnpike Commission
09.2021 - Current
Manager
Culver's
09.2019 - 08.2021
Kitchen Crew Member
Culver's Restaurant
02.2018 - 07.2019
Bachelor of Science - Business Administration
Trine University
High School Diploma -
Indiana Connections Academy