Summary
Overview
Work History
Education
Skills
Languages
Languages
Accomplishments
References
Timeline
Generic

Shebin Mathew

Orlando,FL

Summary

Dynamic customer service professional with extensive experience at Birla Sun Life Insurance Co Ltd. Proven track record in complaint resolution and employee training, enhancing operational efficiency. Skilled in data entry and communication, consistently delivering exceptional service and fostering client satisfaction. Adept at multitasking and collaborating with teams to achieve organizational goals.

Overview

20
20
years of professional experience

Work History

Toll Collector

Express Employment Agency
Orlando, Florida
07.2024 - Current
  • Collected tolls from drivers using electronic and manual systems.
  • Provided excellent customer service to ensure a smooth toll collection process.
  • Monitored traffic flow to maintain efficient operations during peak hours.
  • Assisted in training new staff on toll booth operations and procedures.
  • Maintained accurate records of transactions and vehicle counts daily.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Performed routine maintenance on toll collection equipment as needed.
  • Collaborated with team members to improve booth efficiency and safety practices.
  • Monitored and classified vehicles passing through toll lanes to comply with company procedures.
  • Processed toll payments and issued accurate receipts to motorists.
  • Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
  • Assisted in resolving customer complaints in a timely fashion.
  • Communicated effectively with co-workers, supervisors and other personnel regarding operational issues.
  • Trained new employees on procedures associated with toll collection duties.
  • Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.

Operations /customer service Officer

Birla Sun Life Insurance Co Ltd.
12.2006 - 10.2011
  • Assisted customers with policy inquiries and claims processing.
  • Handled customer complaints and provided effective resolutions.
  • Educated clients about insurance products and services available.
  • Maintained accurate customer records in the database system.
  • Coordinated with internal teams to streamline service processes.
  • Collaborated in training new staff on customer service protocols.
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.

Phone banking Officer

IDBI BANK LTD.
05.2005 - 10.2006
  • Assisted customers with inquiries regarding account balances and transaction details.
  • Processed loan applications and guided clients through documentation requirements.
  • Provided information on banking products and services to enhance customer satisfaction.
  • Handled customer complaints and resolved issues efficiently and professionally.
  • Educated clients on online banking features for enhanced convenience and security.
  • Answered incoming customer calls regarding account inquiries, payments, and product information.

Education

Bachelors - Commerce

University of Calicut
Kerala, India

Skills

  • Customer Service
  • Excellent communication skills
  • Multitasking proficiency
  • Teamwork and collaboration
  • Employee training
  • Time management
  • Money handling
  • Records maintenance
  • Interpersonal communication skills
  • Application Processing
  • Initial Underwriting
  • Data Entry
  • Recruitment, training, coordination

Languages

  • English
  • Hindi
  • Malayalam
  • Tamil

Languages

English
Full Professional
Hindi
Full Professional
Malayalam
Native/ Bilingual
Tamil
Professional

Accomplishments

  • Recognized as an employee of the month for two months.

References

References available upon request.

Timeline

Toll Collector

Express Employment Agency
07.2024 - Current

Operations /customer service Officer

Birla Sun Life Insurance Co Ltd.
12.2006 - 10.2011

Phone banking Officer

IDBI BANK LTD.
05.2005 - 10.2006

Bachelors - Commerce

University of Calicut

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