Samantha Maldonado

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Made the Deans List for Bryant & Stratton college Year 2023

• Handled phone and email inquiries from insurance companies to identify and prepare premium quotes and agreements and send renewal quotes to clients.
• Developed strong relationships with customers by providing clear and concise communication through email, phone calls, and face-to-face meetings.
• Kept records of customer interactions or transactions, recording details of inquiries.
• Successfully handled customer complaints, troubleshooting issues and finding solutions.
• Provided timely and accurate responses to customer inquiries regarding policies, procedures, and coverage.
• Maintained up-to-date knowledge of current industry trends in order to better serve customers needs.
• Worked as health concierge assisting customers in enrolling for benefits or making yearly changes also did outbound calls for urgent cases.
• Assisted individuals acquiring health, vision, life and dental insurance. Helped members navigate enrollment process and choose appropriate options.
• Resolved problems related to benefits, eligibility and claims.
• Provided information such as copay and premium details, pre-approval procedures and available products.
• Maintained full and current understanding of available plans, products and services. Handled more than 80 daily inbound calls from health plan customers.
• Followed document protocols to safeguard confidentiality of patient records.
• Resolved customer complaints using established follow-up procedures
• Currently assisting mix of both tenured and new hire employees with their development into future leaders