Samantha Manley
ELDON,IA
Summary
Focused Bank Teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities.
Overview
15
15
years of professional experience
Work History
Bank Teller
Community 1st Credit Union
Fairfield,IA , USA
07.2013 - 06.2025
- Faxed papers for members and staff
- Scanned papers to myself and others
- Balanced ATM daily
- Ordered supplies for branch
- Greeted members
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Placed orders for customer checks and verified starting numbers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Removed mutilated currency from circulation.
- Reconciled cash drawer and resolved discrepancies.
- Assisted customers with compromised debit cards and issued new credentials.
- Provided customer records, account statements and copies of checks.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Sales Associate
Kum 'N Go
Fairfield, IA
07.2010 - 07.2013
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Education
Fairfield High School
Fairfield, IASkills
- Cash counting
- Financial software
- Deposit and withdrawal management
- Clear communication
- Team collaboration
- Time management proficiency
- Customer relationship development
- Cash handling expertise
- Relationship building
- Data inputting
- Phone etiquette
Timeline
Bank Teller
Community 1st Credit Union
07.2013 - 06.2025
Sales Associate
Kum 'N Go
07.2010 - 07.2013
Fairfield High School