Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Manookian

Miami Gardens,United States

Summary

Dynamic customer service professional with proven expertise at Wawa, excelling in cash handling and complaint resolution. Known for maintaining composure in high-pressure situations while fostering customer loyalty through active listening and effective problem-solving. Reliable and adaptable, committed to enhancing customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Wawa
04.2023 - 06.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.

Customer Service Supervisor

Burlingtion
04.2021 - 06.2022
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Shift Manager

RaceTrac
05.2017 - 03.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Education

High School Diploma -

Seminole High School
Sanford, FL
05-2015

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Cash management
  • Payment processing
  • Product knowledge
  • Customer focus
  • Cash handling expertise
  • POS system operation
  • Refund handling
  • Inventory management
  • Customer inquiries
  • Retail merchandising
  • Drawer management
  • Product recommendations
  • Point-of-sale system
  • Customer assistance
  • Problem-solving
  • Order coordination
  • Honest and dependable
  • Adaptable and flexible
  • Reliable and responsible

Timeline

Customer Service Cashier

Wawa
04.2023 - 06.2024

Customer Service Supervisor

Burlingtion
04.2021 - 06.2022

Shift Manager

RaceTrac
05.2017 - 03.2021

High School Diploma -

Seminole High School

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