Samantha Marcelin
Tampa,FL
Summary
Compassionate and dedicated with a natural ability to connect with patients and provide quality care. Understands basic patient care principles and is proficient in vital signs monitoring and assisting with daily living activities. Proven ability to enhance patient satisfaction through empathy and effective communication. Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking skills to maintain efficient office flow. Seeking to transition into a new field where these transferrable skills can be applied effectively. Aiming to leverage these abilities to contribute meaningfully in a dynamic and supportive workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Blue Heron Senior Living
10.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Front Office Assistant
Wharton High School
08.2022 - 05.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries and answered customer questions.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Processed incoming and outgoing mail, sorting and distributing it to the correct staff and departments.
- Organized file systems, both physical and digital, through strategic categorization, resulting in easy access and retrieval of documents.
Education
Bachelor of Science - Exercise Science
University of South Florida
Tampa, FL05-2027
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Clinical documentation
- Multitasking and organization
- Team collaboration
- Active listening
- File organization
- Administrative skills
- Mail handling
- Patient charting
Certification
- CNA - Certified Nurse Assistant
Languages
English
Haitian Creole
Timeline
CNA
Blue Heron Senior Living
10.2023 - Current
Front Office Assistant
Wharton High School
08.2022 - 05.2023
Bachelor of Science - Exercise Science
University of South Florida
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