Samantha Marino

Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Demonstrated strong problem solving skills when dealing with difficult situations.

Collaborated with other departments to provide excellent customer service.

Followed proper packaging requirements depending on order size and type.

Gathered and organized merchandise for distribution into appropriate envelopes, boxes, or pallets.

Filled orders according to defined standards using standard picking system.

Provided excellent customer service to resolve customer complaints in a timely manner.

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Promoted available products and services to customers during service, account management and order calls.

Developed strong relationships with customers by providing personalized assistance and support.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.