Samantha Markey
Canton
Summary
Highly motivated, with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Collections - Back Office - Remote
Comcast
Canton
07.2024 - Current
- Contact customers with overdue accounts and attempt to either collect overdue payment or negotiate a payment plan.
- Engage with customers and Comcast agents via live chat, phone and email.
- Investigate and resolve billing discrepancies, processing adjustments, refunds or credits as needed
High Risk Collection Specialist-Remote
Comcast
Canton
08.2023 - 07.2024
- Negotiated and collected immediate full payments or acceptable and timely payment arrangements while displaying exceptional customer service.
- Responsible for maintaining assigned accounts - customer calls, account adjustments and small balance write-offs.
Customer Care Specialist - Remote
Cox Communications Inc.
Oklahoma City
10.2021 - 05.2023
- Answered high volume of inbound calls and provided efficient and effective customer service at all times.
- Responded quickly to meet customer needs by providing positive customer experiences and maintaining first call resolution.
- Assisted with billing, retention and technical issues.
Education
Certificate - Accounting
William D. Ford Voc/Tech Center
Westland, MISkills
- Multitasking
- Time Management
- Empathy and Patience
- Problem solving
- Motivated
- Critical thinking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Collections - Back Office - Remote
Comcast
07.2024 - Current
High Risk Collection Specialist-Remote
Comcast
08.2023 - 07.2024
Customer Care Specialist - Remote
Cox Communications Inc.
10.2021 - 05.2023
Certificate - Accounting
William D. Ford Voc/Tech Center