SYLVIA TORRENS
Apopka,FL
Summary
Dynamic quality professional with over 20 years of experience in identifying and resolving issues, developing and implementing quality standards, and ensuring exceptional customer satisfaction. Proven expertise in auditing and process improvement, supported by a strong technical and analytical background that enhances effective communication and presentation skills. Recognized for reliability, adaptability, and a proactive approach to problem-solving, with a swift capacity to learn and apply new skills. Committed to leveraging these strengths to drive team success and contribute significantly to organizational growth.
Overview
35
35
years of professional experience
Work History
Billing/Collections/Remote P/T
Orthopedic Ankle/Foot Center
10.2021 - Current
- Work Account Receivables.
- Analyze and resolve accounts.
- Contact the insurance companies for status on claims.
- Go online with the different carrier websites and work on denials.
- Answer patient calls.
- Appeal denials both online and by letters.
- Submit primary EOB along with secondary claims.
- Posted payments when needed and balance daily work.
- Mailed statements.
Quality Engineer III / Remote
Johnson Johnson/Kenvue
06.2015 - 12.2024
- Managed and coordinated day-to-day operations of the Supply Chain which included Approved Supplier addition and deactivation.
- Established and maintained operational records ensuring GMP compliance and retention requirements.
- Reviewed and approved Supplier Mold Qualification Process to ensure compliance with FDA and company requirements.
- Created and maintained Quality Agreements/Quality Requirements of Suppliers.
- Implemented API Registration Supplier Verification to ensure compliance with regulations.
- Served as Training Process Owner for Supplier Quality Team.
- Prepared key Supplier Metrics Reports that aid in risk assessment and mitigation of supplier performance.
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Contributed to root cause analysis to determine core reason for failures and errors.
Internal Auditor/Consumer Complaints Investigator
Procter Gamble
01.2013 - 01.2015
- Developed and maintained Supplier Audit records and reports.
- Developed and conducted Annual cGMP refresher training.
- Monitored and tracked calibration services equipment calibrations, qualifications, investigations and compliance.
- Investigated customer complaints and identified root causes of quality assurance issues.
- Participated in quality assurance process improvement initiatives.
- Monitored and tracked quality assurance metrics and performance indicators.
- Monitored and evaluated the effectiveness of quality assurance processes of site’s Voluntary Corrective Action Plan.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Identified and reported audit issues.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Participated in special projects as requested by senior leadership, providing subject matter expertise on internal controls and risk management practices.
Surgical Licensed Ward-(Part time)
Colon & Rectal Clinic
01.2007 - 09.2012
- Posted Charges and payments.
- Worked on the AR report.
- Managed the documentation of quality issues and corrective actions.
- Contacted the insurance companies for status on claims.
- Worked on different websites and appeal denied claims online.
Lab Manager
SGS North America
02.2007 - 08.2012
- Assessed laboratory staff performance and provided feedback to ensure quality of work.
- Developed and implemented new procedures for data analysis and reporting.
- Maintained an up-to-date knowledge of laboratory best practices and standards, ensuring compliance with all applicable regulations.
- Coordinated laboratory staff schedules to ensure efficient use of resources.
- Monitored laboratory budgets and expenses to ensure financial goals were met.
- Designed and implemented a variety of quality assurance and control protocols to ensure accuracy and reliability of data.
- Maintained equipment qualification, validation, and calibration of lab equipment.
- Successfully represented the company during OSHA, NQA and internal audits resulting in minimal or no negligent observations.
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
- Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with clients throughout project lifecycles.
QA/QC Manager
Ivax Pharmaceuticals
01.1991 - 09.2006
- Developed and maintained quality control procedures and records.
- Monitored and analyzed quality data to identify trends and areas for improvement.
- Managed the documentation of quality issues and corrective actions.
- Implemented process improvements to reduce defects and improve quality.
- Performed root cause analysis to identify and address quality issues.
- Developed and maintained a quality control budget.
- Managed Stability and Sample Retention Program.
- Assisted in the development and implementation of quality objectives.
- Investigated and resolved quality related issues.
- Facilitated internal and external quality audits. Several of which resulted in no observations.
- Lead validation, qualification, and maintenance operations of all lab equipment.
- Fostered a culture of open communication among QA/QC team members, promoting knowledge sharing and best practice adoption across departments.
- Managed vendor relationships, ensuring consistent adherence to quality standards across the supply chain.
- Established robust training programs for QA/QC personnel, fostering a culture of continuous improvement.
- Led process improvements initiatives, resulting in increased productivity and reduced operational costs.
- Actively participated in industry events and conferences, staying abreast of emerging trends and technologies to maintain a competitive edge in the QA/QC field.
Education
Bachelor of Science - Chemistry
University of Turabo
06.1989
Skills
- Quality Agreements and Quality Audits
- Attention to detail
- Dependable and responsible
- Multitasking
- GMP/PAI Compliance Auditing
- Investigation, Corrective Action Negotiation, Follow-up, and Closure
- Excellent Verbal and Written Communication
- Time and Task Management
- Comfortable with Technology: Familiar with Digital Communication Tools
- Growth Mindset: Embracing change and learning
- Quality Assurance / Quality Control
- Problem solving / Troubleshooting
Languages
English
Spanish
Timeline
Billing/Collections/Remote P/T
Orthopedic Ankle/Foot Center
10.2021 - Current
Quality Engineer III / Remote
Johnson Johnson/Kenvue
06.2015 - 12.2024
Internal Auditor/Consumer Complaints Investigator
Procter Gamble
01.2013 - 01.2015
Lab Manager
SGS North America
02.2007 - 08.2012
Surgical Licensed Ward-(Part time)
Colon & Rectal Clinic
01.2007 - 09.2012
QA/QC Manager
Ivax Pharmaceuticals
01.1991 - 09.2006
Bachelor of Science - Chemistry
University of Turabo
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