Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic

Samantha Martin

Sanford,FL

Summary

Dedicated and detail-oriented professional with a proven track record in customer service and office administration. Adept at seamlessly transitioning to remote work environments. I bring a wealth of experience in delivering exceptional customer support and managing office tasks efficiently. Proficient in utilizing various office software and communication tools. I thrive on maintaining a high level of productivity while working remotely. My commitment to providing top-notch service, coupled with strong organizational and communication skills, positions me as a valuable asset for any remote customer service or office role. Eager to contribute my expertise to a dynamic team while embracing opportunities for continued professional development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

Advanced Roadway Manufacturing
09.2022 - Current
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Research Team Member

Fortune media group
01.2022 - 08.2022
  • Searching online and finding companies for our company to contact.
  • Finding all the information I can about that company, then imputing it into our CRM system.
  • Updated database of contacts and resources for company-wide distribution.
  • Identified issues, analyzed information and provided solutions to problems.

Production Assistant

Fortune Media Group
06.2021 - 12.2021
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Scheduled and confirmed appointments and meetings for senior management team.

Costumer Service Representative

24-7 Intouch
02.2021 - 05.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Office Assistant

Rolhard South Inc.
01.2019 - 01.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Collaborated with various departments to complete assigned tasks.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Input data into spreadsheets and databases.

Nanny

Care.com Inc
06.2016 - 02.2018
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Assisted children with homework assignments and special projects across different subjects.
  • Built positive and nurturing environments to support child social and emotional growth.

Waitstaff

Externship Pharmacy Technician
08.2013 - 06.2016
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Education

Pharmacy Technician Certificate - Pharmacy Technology

Azusa Adult School
Glendora, CA
01.2015

High School Diploma -

Encore School For The Performing Arts
Hesperia, CA
05.2011

Skills

  • Administrative Support
  • Supply Management
  • Data Entry
  • Customer Service
  • Scheduling
  • Payroll and Budgeting
  • Meeting Planning
  • Time Management
  • Software Proficiency
  • Travel arrangements
  • Customer Relationship Management (CRM)
  • Client Relations

Certification

CPR certified (10/01/17)

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Office Manager

Advanced Roadway Manufacturing
09.2022 - Current

Research Team Member

Fortune media group
01.2022 - 08.2022

Production Assistant

Fortune Media Group
06.2021 - 12.2021

Costumer Service Representative

24-7 Intouch
02.2021 - 05.2021

Office Assistant

Rolhard South Inc.
01.2019 - 01.2020

Nanny

Care.com Inc
06.2016 - 02.2018

Waitstaff

Externship Pharmacy Technician
08.2013 - 06.2016

Pharmacy Technician Certificate - Pharmacy Technology

Azusa Adult School

High School Diploma -

Encore School For The Performing Arts
Samantha Martin