Samantha Martin
Shelby Township
Summary
Customer-focused, friendly, and detail-oriented professional with extensive experience in handling cash and financial transactions in a fast paced environment. Trusted with managing daily cash and credit transactions as well as ensuring accurate pay-outs to staff and register balancing at the end of every shift. Takes pride in delivering excellent customer service, building rapport, and creating a welcoming and trustworthy environment for clients while maintaining accuracy, confidentiality, and teamwork. Eager to bring strong interpersonal skills and financial responsibility to a Bank Teller role.
Overview
10
10
years of professional experience
Work History
Bartender
Mr Miguel’s Utica
04.2024 - 01.2026
- Servicing customers in a friendly and welcoming manner, promoting a personable but still efficient restaurant experience.
- Handling and balancing large volumes of cash daily with strong attention to accuracy.
- Maintaining responsibility for the restaurant cash drawer as well as lottery/keno drawer, managing cash payouts, drawer balancing, and end of day reconciliation.
- Staying updated and educated on food and drink menu items to recommend and promote to customers.
- Providing consistent, professional, and personable customer service while handling financial transactions.
- Operating POS systems and processing credit, debit, and cash transactions efficiently.
- Resolving customer issues calmly and promptly
Bartender
Bar Louie, Clinton Township
11.2021 - 03.2024
- Servicing customers in a friendly and welcoming manner, promoting a personable but still efficient restaurant experience.
- Handling and balancing large volumes of cash daily with strong attention to accuracy.
- Maintaining responsibility for the restaurant cash drawer, managing drawer balancing and end of day reconciliation.
- Staying updated and educated on food and drink menu items to recommend and promote to customers.
- Providing consistent, professional, and personable customer service while handling financial transactions.
- Operating POS systems and processing credit, debit, and cash transactions efficiently.
- Resolving customer issues calmly and promptly
Server
Buffalo Wild Wings, Chesterfield MI
03.2016 - 03.2019
- Servicing customers in a friendly and welcoming manner, promoting a fun but still efficient restaurant experience.
- Staying updated and educated on menu items, drinks, and promotions or deals that the restaurant is offering.
- Promoting and up-selling food and drinks to the customers to ensure a positive experience as well as promoting business for the restaurant.
- Processing high volumes of customer transactions promptly and efficiently.
- Demonstrating strong attention to detail when handling payments, tips, and receipts.
- Building rapport with customers, encouraging continued business and trust.
Education
Associate of Arts - English Language And Literature
Macomb Community College
Warren, MI05.2020
Skills
- Customer Service and relationship building
- Cash handling and drawer balancing
- Accurate transaction processing
- Attention to detail and error prevention
- Confidentiality and trustworthiness
- Time management in fast-paced environments
- Conflict resolution and problem solving
- Team collaboration and communication
Timeline
Bartender
Mr Miguel’s Utica
04.2024 - 01.2026
Bartender
Bar Louie, Clinton Township
11.2021 - 03.2024
Server
Buffalo Wild Wings, Chesterfield MI
03.2016 - 03.2019
Associate of Arts - English Language And Literature
Macomb Community College