Samantha Martinez
Weslaco
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Branch Manager
Western Shamrock Finance
Harlingen
03.2022 - Current
- Managed daily operations of the branch to ensure smooth functionality.
- Led team meetings to discuss goals and strategies for improvement.
- Oversaw customer service initiatives to enhance client satisfaction levels.
- Trained staff on financial products and compliance regulations for accuracy.
- Developed relationships with local businesses to drive referral opportunities.
- Managed staff scheduling, hiring and training processes.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Established and built customer relationships through targeted outreach and initiatives.
Sharyland Isd
Custodian
Mission
09.2020 - 03.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained cleanliness of assigned areas using proper cleaning techniques and tools.
- Followed safety protocols to ensure a safe working environment for all staff.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Vacuumed carpets, furniture, and upholstery.
- Reported any damages or repairs needed to supervisor immediately.
- Maintained janitorial closets in a clean, organized manner.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Followed company uniform, performance and security policies with every job.
- Stripped, sealed and polished floors.
- Notified managers of repair needs or additions to building operating systems.
Manager
Mcdonalds
Edinburg
09.2018 - 09.2020
- Managed daily operations and staffing in a high-volume fast food environment.
- Trained and supervised team members on customer service and food preparation standards.
- Ensured compliance with health and safety regulations during food handling processes.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Developed promotional strategies to enhance customer engagement and sales growth.
- Conducted regular quality checks on food items to ensure freshness and presentation.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Managed team of 10-15 employees in fast-paced environment.
- Maintained accurate financial records, such as sales receipts and invoices.
- Created marketing strategies that promoted business growth and brand recognition.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
Education
Edinburg North High School
Edinburg, TxSome College (No Degree) - Teaching
South Texas College
McAllen, TXSkills
- Financial management
- Regulatory compliance
- Customer relationship management
- Staff training
Certification
- Certificate for substitute teaching
Timeline
Branch Manager
Western Shamrock Finance
03.2022 - Current
Sharyland Isd
Custodian
09.2020 - 03.2022
Manager
Mcdonalds
09.2018 - 09.2020
Edinburg North High School
Some College (No Degree) - Teaching
South Texas College