SAMANTHA MARTINEZ
Homestead,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Ocaquatics Swim School
Hialeah, FL
05.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming environment at front desk.
- Managed multi-line phone system, directing calls to appropriate staff members efficiently.
- Scheduled appointments and swim classes, optimizing calendar for staff and clients.
- Processed payments and registrations, maintaining accurate financial records.
- Resolved client inquiries and concerns promptly, enhancing overall satisfaction with services.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Coordinator
AVANA Plastic Surgery
Miami FL
12.2024 - 04.2025
- Communicated with patients on phone and in person to enter and update medical history in database.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Checked patients in and out and collected payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Swim Instructor
Ocaquatics Swim School
Hialeah, FL
04.2023 - 08.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
Education
High School Diploma -
MATER ACADEMY CHATER HIGH SCHOOL
Hialeah, FL05-2024
Bachelor of Science - Pre-Med
Florida International University
Miami, FL12-2027
Skills
- Project organization
- Leadership development
- Competitive
- Strong enthusiasm
- Goal-oriented mindset
- Customer service
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Listening skills
- Hospitality services
Certification
- Certified Phlebotomist
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Ocaquatics Swim School
05.2025 - Current
Sales Coordinator
AVANA Plastic Surgery
12.2024 - 04.2025
Swim Instructor
Ocaquatics Swim School
04.2023 - 08.2023
Bachelor of Science - Pre-Med
Florida International University
High School Diploma -
MATER ACADEMY CHATER HIGH SCHOOL