Darlene Shockley
Bismarck
Summary
Detail-oriented front desk receptionist with a strong focus on customer service, time management, and problem-solving. Adept at managing guest inquiries and maintaining accurate records, ensuring a seamless experience for all visitors.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Radisson Hotel
01.2025 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized hotel management software to maintain accurate guest records and reservations.
- Assisted in coordinating special requests and arrangements for VIP guests.
Stinker Stores
Kitchen Manager
07.2019 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lone Tree Lodging
Dietary Manager
10.2012 - 01.2014
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Riverton
Riverton, WY05-1985
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Complex Problem-solving
- Issue handling
- Office administration
- Confidentiality handling
- Guest relations
- Document management
- Skilled in [software]
- Meeting scheduling
- Multi-line telephone systems
- File management
- Conflict management
- Office management
- Effective planning
- Technical support
- Call routing
- Basic accounting
- Clerical support
- Calendar management
- Researching skills
- Word processing
- Inventory control
- Mail distribution
- Performance improvement
- Proficient in [software]
- Staff management
- Bookkeeping
- Strategic planning
- Spreadsheet tracking
- Departmental support
- Business administration
- Office supplies inventory management
- Correspondence drafting
- Supply management
- Expense reporting
- Project management
- Travel coordination
- Multitasking and organization
- Decision-making
- Client communication
- Phone etiquette
- Record keeping
- Access control
- Data confidentiality
- Visitor registration
- Office supplies ordering
- Appointment confirmation
- Correspondence typing
- Customer assistance and interaction
- Analytical mastery
- Sorting mail
- Mail coordination
Timeline
Front Desk Receptionist
Radisson Hotel
01.2025 - Current
Stinker Stores
Kitchen Manager
07.2019 - 07.2022
Lone Tree Lodging
Dietary Manager
10.2012 - 01.2014
High School Diploma -
Riverton