Samantha Martz
HOWARD CITY,MI
Summary
Compassionate Nurse Case Manager known for high productivity and efficient task completion. Skilled in patient advocacy, care coordination, and resource management to ensure optimal patient outcomes. Excel at communication, empathy, and problem-solving to navigate complex healthcare systems and advocate for patient needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nurse Case Manager
Aetna Medicaid
Southfield, MI
02.2021 - Current
- Communicated regularly with patients via phone calls or emails to check on their progress and answer any questions they may have.
- Coordinated with community agencies to ensure access to needed resources and services for clients.
- Participated in case conferences with other professionals involved in providing services to clients.
- Utilized evidence based practices when working with clients towards desired outcomes.
- Developed service plans that identified goals and objectives for improving client functioning.
Telephone Triage Registered Nurse
Spectrum Health Medical Group
Greenville, MI
03.2020 - 12.2020
- Provided telephone triage services to patients in need of medical advice.
- Communicated effectively with physicians regarding patient conditions and concerns.
- Analyzed symptoms and advised callers whether they should seek immediate medical attention or wait until their scheduled appointment.
- Responded promptly and professionally to incoming calls from patients seeking medical advice or assistance.
Postpartum Registered Nurse
Spectrum Health Butterworth
Grand Rapids, MI
04.2017 - 03.2020
- Identified potential complications resulting from pregnancy or delivery that require further intervention or evaluation.
- Instructed new parents in infant feeding techniques, bathing, dressing and diapering.
- Provided comprehensive care to postpartum patients including assessment of newborns.
- Coordinated discharge planning activities ensuring all medical needs were met prior to leaving the hospital setting.
- Created a supportive environment for mothers to discuss their concerns about breastfeeding.
Education
Associate of Science - Nursing
Grand Rapids Community College
Grand Rapids, MI03-2017
Skills
- Care Planning
- Healthcare knowledge
- Care Delivery
- Interdisciplinary Collaboration
- Disease management
- Chronic Disease Management
- RN Case Management
- Patient Care and Education
- Medication Management
- Care Coordination
Certification
- Registered Nurse, Michigan
Timeline
Nurse Case Manager
Aetna Medicaid
02.2021 - Current
Telephone Triage Registered Nurse
Spectrum Health Medical Group
03.2020 - 12.2020
Postpartum Registered Nurse
Spectrum Health Butterworth
04.2017 - 03.2020
Associate of Science - Nursing
Grand Rapids Community College
- Registered Nurse, Michigan
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