Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Maslanka

Garden City,MI

Summary

Proven leader and skilled trainer, adept in customer service and compassionate care, with a track record of enhancing team performance and patient satisfaction at Garden City Hospital. Specializes in employee training, active listening, and efficient work planning. Demonstrates excellence in documentation accuracy and adheres to health and safety protocols, significantly improving operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
10.2023 - Current
  • Trained employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Set positive example for team members by providing high-quality, efficient service.

Nurse Extern

Garden City Hospital
05.2023 - 09.2023
  • Assisted with patient care of 6 patients with activities of daily living.
  • Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
  • Monitored patient vital signs and reported any changes to nursing staff.
  • Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
  • Documented and communicated patient information in EMR system for accurate tracking.
  • Monitored and documented patient intake and output levels and reported concerns to care team.
  • Provided compassionate care to patients during difficult times, promoting emotional well-being and recovery.

Shift Leader

McDonald's
08.2019 - 06.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Trained new and existing employees to maximize team agility and performance.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment by implementing and ensuring all employees adhered to safety guidelines and protocols.

Education

Bachelor of Science - Nursing

University of Detroit Mercy
4001 W McNichols Rd. Detroit, MI 48221
05.2024

Skills

  • Customer Service
  • Employee Training
  • Team Leadership and supervision
  • Active Listening
  • Delegating Work
  • Product Knowledge
  • Work Planning and Prioritization
  • Policies and Procedures
  • Compassionate Care
  • Electronic Charting
  • Documentation accuracy

Certification

  • Licensed Registered Nurse [July 2024]
  • Michigan Human Trafficking Training for All Health Care Professionals [May 2024]
  • Implicit Bias Training for Health Professional Licensure [April 2024]
  • Basic Life Support for Health Care Providers (BLS) [June 2023]

Timeline

Crew Trainer

McDonald's
10.2023 - Current

Nurse Extern

Garden City Hospital
05.2023 - 09.2023

Shift Leader

McDonald's
08.2019 - 06.2023

Bachelor of Science - Nursing

University of Detroit Mercy

Similar Profiles

CREATE PROFILE
Samantha Maslanka