Samantha Mathieu
Boynton Beach,FL
Summary
Obtain a position with BrightPath Community Services, where I will be able to utilize my psychology degree and work experience, to help families achieve stability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Akira Back Dallas
03.2025 - Current
- Managed high-volume reservations and coordinated seating arrangements to ensure smooth and efficient service for a luxury rooftop dining experience.
- Oversaw table setup, guest comfort, and special requests, including birthdays and other celebrations, to provide exceptional customer service.
- Monitored restaurant capacity, wait times, and guest flow to maximize efficiency and revenue, including addressing extended stays and ensuring timely table turnover.
- Acted as a primary point of contact for guests, handling inquiries, phone calls, and reservation requests with professionalism and attention to detail.
- Collaborated closely with servers, management, and kitchen staff to coordinate staffing, seating, and service priorities during high-traffic nights, contributing to seamless operations and high sales performance.
- Skills: Reservation management, scheduling, guest relations, communication, multitasking, conflict resolution, operational coordination, attention to detail.
Hostess
Miller's Ale House
05.2024 - 03.2025
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Resolved guest inquiries and concerns promptly, demonstrating strong communication skills.
- Monitored reservation systems to manage bookings effectively and reduce wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL05-2027
Skills
- Communication Skills
- Bilingual
- Microsoft Office
- Computer skills
- Experience Working With Students
- Public Speaking
- Bilingual
- Customer service
- Phone etiquette
- Customer service expertise
- Interactive communication skills
Certification
- Driver's License
- Microsoft Certificate
Languages
English - Fluent
Haitian Creole - Expert
Bilingual
Timeline
Hostess
Akira Back Dallas
03.2025 - Current
Hostess
Miller's Ale House
05.2024 - 03.2025
Bachelor of Science - Clinical Psychology
University of Central Florida