Samantha Mattlin
Cincinnati,OH
Summary
Dynamic sales professional with a proven track record at CINTAS, excelling in customer service and relationship building. Adept at optimizing sales pipelines and exceeding targets through effective account management and strategic sales presentations. Recognized for reliability and exceptional communication skills, driving customer satisfaction and fostering long-term partnerships.
Overview
7
7
years of professional experience
Work History
Territory Account Representative
CINTAS, Professional Uniform and Facility Services
08.2024 - Current
- Enhanced company reputation by delivering exceptional customer service, addressing concerns promptly, and resolving issues efficiently.
- Mentored new sales representatives on company products and services, territory management strategies, and effective selling techniques.
- Optimized sales pipeline through diligent lead qualification and efficient prospecting activities, resulting in more closed deals.
- Proactively resolved account conflicts or escalations ensuring swift resolution of any challenges faced by customers.
- Improved customer satisfaction by providing timely and accurate product information, quotes, and order processing.
- Exceeded sales targets through effective territory management, account planning, and sales execution.
Outside Sales Representative
CINTAS, Professional Uniform and Facility Services
05.2023 - 08.2024
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Studio Manager
Orangetheory Fitness
11.2021 - 05.2023
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Maintain communication with the leaders of the company to exceed the expectations of the business • Change the culture of the staff within my first 6 months, allowing the studio to grow in
Bronco Productions Associate
Western Michigan University
08.2018 - 03.2020
- Associate for the broadcasting team at Western Michigan University
- Produced, directed and planned multiple live events on a weekly basis
- Executed live in-game hits for ESPN3/+
- Coordinated with other colleges to set up interviews with coaches and other talent on staff
- Created and edited social media content
Education
Bachelor of Arts - Digital Communications And Media
Ball State University
Muncie, IN08-2018
Skills
- Customer service
- Account management
- Sales forecasting
- Relationship building
- Sales presentations
- Effective communication
- Time management
- Pipeline management
- Customer training
- Reliability
Timeline
Territory Account Representative
CINTAS, Professional Uniform and Facility Services
08.2024 - Current
Outside Sales Representative
CINTAS, Professional Uniform and Facility Services
05.2023 - 08.2024
Studio Manager
Orangetheory Fitness
11.2021 - 05.2023
Bronco Productions Associate
Western Michigan University
08.2018 - 03.2020
Bachelor of Arts - Digital Communications And Media
Ball State University
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