Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Samantha May

Oswego,IL

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

4
4
years of professional experience

Work History

Sales associate and breaker

Hot Topic
Aurora, IL
08.2023 - Current
  • Collected payments and provided accurate change.
  • Used technology resources to assist customers in locating and selecting items.
  • Adhered to company initiatives and achieved established goals.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Processed credit card transactions quickly and securely.
  • Provided accurate information about products, prices and services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Processed transactions using a point-of-sale system.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained records related to sales for store management.
  • Recommended, selected and located merchandise based on customer desires.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Bagged or packaged purchases and wrapped gifts.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.

Sales associate

Pet Supplies Plus
Montgomery, IL
09.2021 - 08.2023
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Developed promotional strategies to increase sales volume.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Processed credit card transactions quickly and securely.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted customers to determine wants or needs.

Sales associate

Portillo's
Oswego, IL
10.2020 - 09.2021
  • Built and maintained relationships with peers and upper management to drive team success.
  • Bagged or packaged purchases and wrapped gifts.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Developed promotional strategies to increase sales volume.
  • Adapted sales strategies based on customer interactions and feedback to improve results.

Education

Diploma -

Worsham College of Mortuary Science
Wheeling, IL
10-2025

Prerequisites -

Waubonsee Community College
Sugar Grove, IL
05.2023

High School Diploma -

Oswego High School
Oswego, IL
05.2021

Skills

  • Upselling
  • Retail loss prevention
  • Adapt to diverse groups
  • Relationship building
  • Sales goals attainment
  • Product sales
  • Merchandising
  • Sales trends
  • Retail store operations
  • Stocking and receiving
  • Friendly and outgoing
  • Upselling and cross selling
  • Cash handling accuracy
  • Negotiation tactics

Awards

College Honor Role

Languages

English

Timeline

Sales associate and breaker

Hot Topic
08.2023 - Current

Sales associate

Pet Supplies Plus
09.2021 - 08.2023

Sales associate

Portillo's
10.2020 - 09.2021

Diploma -

Worsham College of Mortuary Science

Prerequisites -

Waubonsee Community College

High School Diploma -

Oswego High School

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Samantha May