Samantha Mazurkiewicz
Temple,TX
Overview
10
10
years of professional experience
Work History
Parent Support - Independent Contractor
Acellus Academy
11.2019 - 08.2026
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Providing assistance in structure building of plattform
- Technical support problem solving
- Email support for Educational questions
- Chat support
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Compliance Auditor
Universal Account Servicing
11.2017 - 10.2019
- A compliance audit is a comprehensive review of an organization's adherence to regulatory and company guidelines. Audit reports evaluate the strength and thoroughness of compliance preparations, security policies, user access controls, and risk management procedures over the course of a compliance audit.
- Essential Functions:
- Executing internal audits as well as reporting/recording any outcomes discovered during the auditing process.
- Collaborate with Human Resources Department on a plan of action and regulations by implementing procedures in order to comply with state and federal guidelines.
- Complete monthly and quarterly audits on the end of month process for each department.
- Consult with the company General Counsel as needed to investigate/resolve difficult legal compliance issues. Along with creating an extensive log of investigation and resolution to these issues.
- Create a correction/preventative action plan and follow up meeting to ensure compliance deficiencies identified by internal examinations are resolved through the Internal Audit Report.
- Periodically meet with department heads to review, develop, initiate, maintain, and revise policies and procedures for the general operation.
- Administer/monitor quality assurance and process improvement activities, including formal corrective action implementation.
- Complete monthly audits over the Contact Center call coaching forms and deliver monthly updates on any findings through the audits.
- Perform Contact Center 90 day review audits to ensure that all training and licensing has been initiated for each new hire.
- Administer/maintain comprehensive follow-up for recommendations and corrective action plans resulting from internal audit engagements through evaluation and investigation functions.
- Conduct internal audits on our outsourced contracts to confirm they have not expired and are up to date.
- Assist the Risk Management Specialist with daily tasks and duties as needed.
- Works closely with the Compliance Specialist to ensure company departments are following compliance guidelines.
- Assist in state examination follow up response on the issues/violations found in the exam, as well as bringing all issues to conclusion with assisting the assigned person(s) responsible for correcting issues/violations.
Customer Service Representative
K&N Engineering
06.2016 - 11.2017
- The main objective of a CSR was to answer customer calls for orders, installation questions, or complaints in regards to K&N Air Filters.
- Essential Functions
- Creating over the phone sales orders as well as filling bulk orders for retail sellers.
- Reviewing and approving online reviews of the service department as well as the product the company produced.
- Managing instant messenger chat room to efficiently and effectively answer as many people as possible.
Education
Diploma -
Norco High School
Norco, CABusiness
Norco College
Norco, CA08.2026
Skills
- 1099 Independent Contractor
- Intermediate in Microsoft office applications; particularly Outlook, Word, Excel, and PowerPoint
- Pivot tables
- Charts
- Formulas
- 10 Key
- Excellent verbal and written communications skills
- Ability to multitask and effectively prioritize and manage multiple responsibilities
- Data analytics
Timeline
Parent Support - Independent Contractor
Acellus Academy
11.2019 - 08.2026
Compliance Auditor
Universal Account Servicing
11.2017 - 10.2019
Customer Service Representative
K&N Engineering
06.2016 - 11.2017
Business
Norco College
Diploma -
Norco High School