Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

STEPHEN LOPEZ

CLOVIS,NM
We all fall once or twice but what is important is you do not stay down for too long get up, and finish but with more motivation and faith.
Stephen Lopez
STEPHEN LOPEZ

Summary

With a proven track record of versatility across various job roles, a diverse skill set, and extensive experience make for an ideal fit for this position. Prioritizing customer service and care, dedication to going above and beyond for the company, customers, and team, and a commitment to providing exceptional service and fostering strong relationships set apart as a valuable asset in any role.

Overview

21
years of professional experience

Work History

Vector Marketing (Cutco)

Independent Sales Contractor
10.2023 - 05.2024

Job overview

  • Established strong client relationships through consistent follow-ups and excellent communication skills.
  • Implemented creative marketing initiatives to augment brand visibility in the target market segments.
  • Boosted sales revenue by implementing customized sales strategies tailored to individual clients'' needs.
  • Provided exceptional customer service, addressing concerns promptly and ensuring satisfaction for repeat business.
  • Used strong customer service skills to develop a loyal customer base, increasing repurchasing rate by 15%.

Del Taco Holdings

Assistant General Manager
12.2016 - 06.2023

Job overview

  • Oversaw fast food operations, decisive planner and analytical problem solver with skills in customer service, communication, food safety and sanitation, cash register operations
  • Conducted regular meetings with staff of 30 to discuss performance and address any concerns
  • Supervised all areas of the restaurant to keep it clean and well-maintained
  • Verified prepared food met standards for quality and quantity before serving to customers
  • Developed strategies to increase sales by 20%
  • Motivated, trained, and disciplined employees to maximize performance.

VXI Global Holdings

Customer Service Representative Sales
08.2011 - 08.2014

Job overview

  • Handled inbound calls at a high-volume location for Directv. Handling 50 or more calls a day.
  • Asking probing questions selecting a great product at the right price for customers.
  • Credit Card payment handling.
  • Scheduled out a Tech for installation of services if needed.

Convergys, AT&T

Customer Service Representativ
06.2003 - 07.2011

Job overview

  • Answered a constant call flow of customers calls with minimal wait time. High volume handling 50 or more daily.
  • Updated account information to maintain customers' records.
  • Active listening to customers handled concerns quickly and escalated to a technician or if needed to a supervisor.
  • Handled inbound calls at a high call volume.

Education

University of Arizona Global Campus
, Chandler

Bachelor of Applied Science from APPLIED BEHAVIORAL SCIENCE
07.2027

University Overview

  • Online Student
  • 4.0 GPA
  • Relevant Coursework: ABS200
  • Professional Development: GEN101 & GEN102
  • PsychClub Member since 07/2024
  • Research Project: Personal & Professional Development, A+
  • Research Project: SWOT Anaylst, A+
  • Research Project: Behavioral management, B


Clovis High School
, Clovis, NM

High School Diploma from Basic Study
05.2001

Skills

  • FAST-FOOD EXPERIENCE
  • Customer Service
  • Verbal & Written Communication
  • Food Safety and Sanitation
  • Teamwork
  • CALL CENTER EXPERIENCE
  • Customer Service
  • Attention to Detail
  • Leadership Skills
  • Time Management
  • INDEPENDENT SALES CONTRACTOR
  • Upselling strategies
  • Brand Promotion
  • Problem-solving abilities
  • Customer Satisfaction
Availability
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Timeline

Independent Sales Contractor

Vector Marketing (Cutco)
10.2023 - 05.2024

Assistant General Manager

Del Taco Holdings
12.2016 - 06.2023

Customer Service Representative Sales

VXI Global Holdings
08.2011 - 08.2014

Customer Service Representativ

Convergys, AT&T
06.2003 - 07.2011

University of Arizona Global Campus

Bachelor of Applied Science from APPLIED BEHAVIORAL SCIENCE

Clovis High School

High School Diploma from Basic Study
STEPHEN LOPEZ