Summary
Overview
Work History
Education
Skills
Cooking, Playing with my children, arts and crafts, and I love to volunteer.
Timeline
Generic

Samantha McDanal

Odenville,Alabama

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dietary aide position. Ready to help team achieve their goals.

Overview

5
5
years of professional experience

Work History

SMT/Customer Service Representative

LabCorp
06.2023 - 03.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met daily quota for pulling and splitting specimens and other job tasks.

Manager

Premier Kings
10.2018 - 07.2020
  • Delegated tasks to employees.
  • Kept true and accurate records of inventory, food temperatures, store cleanliness.
  • Placed ordered for more products, discarded of unused, out of date food. Ensured all products had an accurate expiration date that was easily viable.
  • Made sure walk in coolers and small cooler on food prep line was kept at the correct temperature.
  • Cash handling, assigning registers to employees.
  • Handling customers concerns promptly, while remaining professional and compassionate.
  • Managing labor, keeping up with the daily volume to insure as little food waste as possible and also to insure customers were getting the best quality food possible.
  • Maintaining a clean work environment and clean dinning area for employees and customers
  • Making employee schedules and making changes to said schedules.



Education

GED -

Jefferson State Community College
Birmingham, AL

Skills

  • Data Collection
  • Information Security
  • Data Entry
  • Call Management
  • Paperwork Processing
  • Complaint resolution
  • Account updating
  • Office equipment proficiency
  • Documentation
  • Conflict Resolution
  • Multi-line phone talent
  • Microsoft Outlook
  • Prioritization
  • Complaint Handling
  • Critical Thinking
  • Active Listening
  • Customer Service
  • Computer Proficiency
  • Scheduling
  • Product Promotion
  • Strategic sales knowledge
  • Product Sales
  • Order Processing
  • Service Upselling
  • Team Development
  • Money handling abilities
  • Staff Training
  • POS systems expert
  • Reading Comprehension
  • De-Escalation Techniques
  • Sales closing
  • Professional telephone demeanor
  • Key holder experience
  • Payment Processing
  • Problem Resolution
  • Staff education and training

Cooking, Playing with my children, arts and crafts, and I love to volunteer.

I am very adventurous in the kitchen. There is not much of anything I wont at least try to make. I love to try new foods and bring in a variety of new foods for my family to try. I am a mom to 4 beautiful children, they are my everything. I love to get outside with them and jump on the trampoline or stay inside and read a good book with them. We have an all time favorite game we play inside at night time called Hide-n-seek in the dark. I am also very crafty and artistic. I love to create fun projects and do them with my kids. I love thinking outside of the box when it comes to making a project come top life because there really is no limit on my creativity. Volunteering is something I am super companionate about and will jump on any opportunity to do so. I have been volunteering in the community since I was 13, I have volunteered my time to several organizations from raising money for cerebral palsy, taking donations for homeless, volunteering at food banks, going to nursing homes and singing christmas carols and donating blankets. My all time favorite is when I got the opportunity to volunteer at my local soup kitchen. 

Timeline

SMT/Customer Service Representative

LabCorp
06.2023 - 03.2024

Manager

Premier Kings
10.2018 - 07.2020

GED -

Jefferson State Community College
Samantha McDanal