Samantha McFall
Round Rock,TX
Summary
High-energy professional skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking, and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Salt Traders Costal Cooking
Round Rock, Texas
09.2023 - Current
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations and organized seating to optimize flow.
- Monitored wait times and communicated updates to guests effectively.
- Collaborated with servers and kitchen staff to coordinate guest service needs.
- Assisted with menu inquiries and provided tailored recommendations to elevate the dining experience.
- Resolved guest complaints professionally, ensuring satisfaction and comfort through effective solutions.
- Trained new host staff on procedures and customer service standards consistently.
Receptionist
Kalahari Resorts & Conventions
Round Rock, TX
06.2023 - 08.2023
- Greeted visitors warmly and directed them to appropriate departments.
- Managed incoming calls and directed them to appropriate personnel to ensure timely assistance.
- Delivered accurate information about services and addressed client inquiries to enhance customer satisfaction.
- Processed payments and issued receipts and correct change to ensure smooth transaction experiences.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Bachelor of Arts - Business Marketing
Texas A&M University
College Station, TX05-2029
High School Diploma -
Round Rock Highschool
Round Rock, TX05-2025
Skills
- Reservation software
- Reservation coordination
- Seating optimization
- Guest flow management
- Customer service
- Guest relations
- Team collaboration
- Communication skills
- Time management
- Service orientation
- Project management
Timeline
Restaurant Hostess
Salt Traders Costal Cooking
09.2023 - Current
Receptionist
Kalahari Resorts & Conventions
06.2023 - 08.2023
Bachelor of Arts - Business Marketing
Texas A&M University
High School Diploma -
Round Rock Highschool