Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Samantha McGovern

Lewistown,PA

Summary

Accomplished and certified Pharmacy Technician with 10 years of experience in multiple pharmacy environments(including retail, hospital and work from home). Management and Team Leader experience, dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals and insurance companies. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Program Team Leader

Asembia
02.2024 - Current
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Field Support Liason

Asembia
05.2023 - 02.2024
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Successfully communicated with entities inside and outside of business.

Patient Care Coordinator

Asembia
06.2021 - 05.2023
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked on prior authorizations

Pharmacy Technician II

Geisinger Lewistown Hospital
06.2018 - 05.2021
  • Answered incoming phone calls and addressed questions from nurses.
  • Filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Delivered medications to the floors
  • Stocked the medication machines on the floors
  • Prepared IV medications including chemotherapy
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Certified Pharmacy Technician

UPMC Altoona
06.2017 - 02.2018
  • Answered incoming phone calls and addressed questions from nurses.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Prepared IV medications
  • Delivered medications to floors for patients
  • Restocked the medication machines on the floors
  • Filled medications for patients within the hospital

Certified Pharmacy Technician

Walmart
08.2014 - 06.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Reviewed and verified customer information and insurance provider information.

Overnight Stocker

Walmart
09.2012 - 08.2014
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Kept work areas neat, clean and free from debris.

Cashier

Giant Eagle
08.2011 - 08.2012
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.

Veterinary Assistant

Companion Animal Hospital
07.2010 - 08.2011
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
  • Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Euthanized terminally ill patients.

Education

Associate of Science - Veterinary Technology

Vet Tech Institute
Pittsburgh, PA
04.2010

High School Diploma -

Mount Union Jr/Sr High School
Mount Union, PA
06.2008

Skills

  • Documenting and Recording Information
  • Shift Scheduling
  • Customer Service
  • Explaining Policy and Procedures
  • Time Management
  • Overtime Management
  • Quality Improvement
  • Coaching
  • Documentation And Reporting
  • Team Supervision
  • Employee Evaluation
  • Giving Constructive Feedback

Certification

  • CPhT - Certified Pharmacy Technician

Additional Information

  • Experienced Certified Pharmacy Technician. Certified since 03/09/2017.
  • Friendly and hard worker
  • Enjoy being in charge of a team and helping them succeed in their careers.

Timeline

Program Team Leader

Asembia
02.2024 - Current

Field Support Liason

Asembia
05.2023 - 02.2024

Patient Care Coordinator

Asembia
06.2021 - 05.2023

Pharmacy Technician II

Geisinger Lewistown Hospital
06.2018 - 05.2021

Certified Pharmacy Technician

UPMC Altoona
06.2017 - 02.2018

Certified Pharmacy Technician

Walmart
08.2014 - 06.2017

Overnight Stocker

Walmart
09.2012 - 08.2014

Cashier

Giant Eagle
08.2011 - 08.2012

Veterinary Assistant

Companion Animal Hospital
07.2010 - 08.2011

Associate of Science - Veterinary Technology

Vet Tech Institute

High School Diploma -

Mount Union Jr/Sr High School

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