Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Samantha Mcvay

Plantation,FL

Summary

Experienced in managing reservations and providing top-tier customer service, utilizing effective communication and problem-solving skills to address booking inquiries and resolve issues. Experienced with managing reservations and providing top-tier customer service. Utilizes effective communication and problem-solving skills to address booking inquiries and resolve issues. Reliable and efficient team member with a passion for building relationships and planning dream vacations with guests.

Overview

4
4
years of professional experience

Work History

Reservations Agent

Holland America Line
09.2024 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
  • Implemented feedback system for customers to rate their booking experience, providing valuable data for service enhancements.
  • Streamlined communication between departments, ensuring that all special requests were handled efficiently.

Sales Representative

Norweigan cruise line holdings
11.2022 - 08.2024
  • Learned new sales methods to boost personal productivity level for my organization.
  • Participated in numerous sales training sessions to improve product knowledge.
  • Communicated with management and sales associates to increase personal output.
  • Taught new sales associates’ information on our product, organization, and policies.
  • Communicated with direct guests about our product and how it can benefit them.
  • Provided exceptional customer service to direct guests by selling unique cruise and land-based vacation packages.

Restaurant Server

OUTBACK STEAKHOUSE
05.2021 - 11.2022
  • Worked multiple restaurant positions such as hosting, to-go specialist, server, and certified trainer.
  • Trained new employees on workplace expectations and how to deliver quality customer service.
  • Built relationships with customers and co-workers to create a positive work atmosphere.
  • Handled customer issues by providing outstanding customer service and going the extra mile.

Education

Associate of Science -

Pensacola State College
Florida
12.2021

HIGH SCHOOL DIPLOMA -

Cooper City High School
Florida
06.2018

Skills

  • Customer service skills
  • Leadership skills
  • Time management
  • Adaptability
  • Adept learner
  • Critical thinking
  • Conflict resolution
  • Strong verbal and written communication skills
  • Phone etiquette

Accomplishments

  • Promoted to certified trainer for Bloomin' Brands restaurant company.
  • Completed the Management Training Program for Norwegian Cruise Line Holdings.
  • Awarded the title of Personal Cruise Consultant of the Month for Norwegian Cruise Line in the month of October 2023.

Timeline

Reservations Agent

Holland America Line
09.2024 - Current

Sales Representative

Norweigan cruise line holdings
11.2022 - 08.2024

Restaurant Server

OUTBACK STEAKHOUSE
05.2021 - 11.2022

Associate of Science -

Pensacola State College

HIGH SCHOOL DIPLOMA -

Cooper City High School

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