Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Center Manager
European Wax Center
Evanston, IL
06.2021 - Current
Developed, implemented, and managed center's budget.
Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
Established customer service standards for the center and monitored performance of staff against those standards.
Created operational plans for the center in order to maximize efficiency and productivity.
Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
Resolved conflicts between customers and staff members in a professional manner.
Recruited new employees by conducting interviews and orientations for new hires.
Developed strategies to increase sales revenue within the center.
Motivated and led team members to work together to achieve targets.
Monitored progress by establishing plans, budgets and measuring results.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Delegated work to staff, setting priorities and goals.
Managed inventory control, ensuring adequate supplies while minimizing waste.
Led customer service initiatives, improving satisfaction rates and resolving issues promptly.
Implemented marketing strategies to increase center visibility and attract new clients.
Sales Associate
H&M Hennes & Mauritz
Chicago , IL
12.2020 - 05.2021
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Organized stockroom shelves according to size, color or style.
Merchandiser
Best Buy
Chicago, IL
11.2017 - 12.2020
Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Organized displays according to company standards and specifications.
Assisted customers with locating desired items within store locations.
Maintained a clean and organized work environment at all times.
Set up attractive window displays that encouraged customers to enter the store.
Performed regular price checks on select items throughout the store location.
Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Placed prices and descriptive signage to enhance displays and promote items.
Demonstrated great teamwork skills with staff members involved in production and transport.