Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Melo

Summary

Excelling in exceptional customer service and time management. Demonstrated ability to work in fast paced work environment enhancing customer satisfaction. Skilled in multitasking and professionalism, consistently meeting quality expectations and improving operational efficiency.

Overview

4
4
years of professional experience

Work History

Teller

TD Bank
09.2022 - Current


  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Processed customer transactions promptly, minimizing wait times.

Crew Member

Wendy's Restaurant
05.2021 - 09.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Clerk

Manhattan College
02.2020 - 04.2020
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Education

Bachelor of Arts - Psychology

Lehman College of The City University of New York
The Bronx, NY
05.2024

Associate of Science - General Studies

Manhattan College
The Bronx, NY
05.2021

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Bilingual

Languages

Spanish
Full Professional

Timeline

Teller

TD Bank
09.2022 - Current

Crew Member

Wendy's Restaurant
05.2021 - 09.2022

Clerk

Manhattan College
02.2020 - 04.2020

Bachelor of Arts - Psychology

Lehman College of The City University of New York

Associate of Science - General Studies

Manhattan College

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Samantha Melo