Samantha Mendoza

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Conduct team and department meetings and evaluate the performance of all departments.
• Established performance goals for department and provided methods for reaching milestones.
• Identified and increase workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
• Identified and implement new vendor services to reduce costs.
• Initiated on-time, under-budget project management to optimize performance.
• Mitigated financial discrepancies by managing budget and payroll operations
• Analyze and improve company expenditures.
• Evaluate and implement strategic plans to improve company profitability.
• Develop and implement company and department policies and procedures.
• Maintain awareness of competitor, market trends, and industry standards and regulations.
• Research and implement new case policies and procedures.
• Specialized projects (obtain newly required California debt collector's license, implement AB1020 and SB531 for self-pay billing client, and implement commercial debt credit reporting).
• Draft and execute company memos.
• Supply management.
• Analyze performance indicators, financial statements, and company reports.
• Explore avenues for funding, growth, and improvements.

• Stay up-to-date and maintain records of local, state, and federal court rules.
• Draft legal collection documents.
• Draft, review, and negotiate contracts.
• Appear in court to provide testimony or negotiate settlement agreements.
• Manage the legal department budget.
• Confer with attorneys to stay up-to-date with compliance.
• Training, acquisition, and development of the legal staff.
• Conduct annual performance reviews.
• Assign and manage caseloads and special projects.
• Set and exceed monthly collection goals.
• Payment plan and settlement negotiations.
• Analyze and review accounting practices.
• Conduct weekly team meetings.
• Take legal collection and supervisor calls.
• Skip trace and asset search.
• Develop and implement legal collection strategies.
• Identify and acquire vendor services to improve recoveries.
• Provide leadership and ensure efficient and effective management of staff and resources.
• Review and advise on ongoing cases.

• Analyze and implement sales and marketing strategies.
• Develop marketing and advertising plans.
• Brand management.
• Generate and maintain sales and marketing budgets.
• Training, acquisition, and development of sales and marketing staff.
• Negotiate and establish partnerships to increase sales.
• Assign sales territories and targets to sales team.
• Prepare reports and presentations.
• Community and client networking.
• Identify new marketing and service opportunities.
• Attend business seminars, conferences, and workshops to track industry trends.
• Evaluate the performance of sales and marketing personnel.
• Analyze and respond to competitors' strategies and change in the industry.
• Developed and implemented SEO techniques to maximize internet traffic and presence.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Maintained up-to-date knowledge of competitor pricing.
• IT support.

• Managed day-to-day business operations.
• Manage finances and payroll.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Inventory management and equipment acquisition for installation projects. .
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Created and monitored promotional approaches to increase sales and profit levels.

• Website design and content creation.
• Social media management.
• Attend relevant industry trade shows and events.
• Lead generation and CRM management.
• Build and maintain business relationships.
• Negotiate contracts and maintain relationships with third-party vendors.
• Maintain records, report generation, and maintain minutes from weekly department meeting.
• Contract drafting and negotiation for sales.
• Cold calling, client visits, and networking.
• Set and exceed sales goals.
• Determine pricing for services.
• Generate and conduct sales presentations.
• Coordinate sales efforts with marketing programs.
• Conduct sales and marketing training.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Consulted with customers to assess needs and propose optimal solutions.
• Collaborated closely with clients to better understand entire project scope.
• Managed day-to-day operations of consulting business.
• Evaluated trends to understand competitive environments and assess current strategies.
• Generated reports detailing findings and recommendations.
• Gathered, organized and input information into digital database.
• Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.

Details can be provided upon request.

Details can be provided upon request.

Details can be provided upon request.

Details can be provided upon request.

Details can be provided upon request.

Details can be provided upon request.

Details can be provided upon request.

Details can be provided upon request.