Samantha Mendoza
Hockley,TX
Summary
Expert Digital Marketer with proven record of exceeding marketing objectives by developing high-performing, multifaceted digital marketing plans. Passionate about connecting with target audiences and driving consistent growth. Insight-driven and adaptable to changing market conditions.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Health and Wellness Coach
Herbalife
01.2015 - Current
- Build my own business working online helping clients get in their best shape
- Along with helping them understand nutrition & fitness.
- Managed client records meticulously, maintaining confidentiality while ensuring easy access to essential information during coaching sessions.
- Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
- Organized and led local wellness events, promoting community engagement in health initiatives while showcasing services offered.
- Provided exceptional customer service that resulted in high levels of client satisfaction, leading to increased referrals from existing clients.
General Manager, Business Development
DSA Painting and Remodeling LLC
08.2016 - 05.2024
- Expanded the client base by implementing effective business development strategies.
- Established performance metrics for measuring success in achieving growth targets, driving accountability throughout the organization.
- Optimized internal processes to streamline sales operations for improved efficiency and productivity.
- Collaborated with marketing teams to develop tailored messaging that resonated with target audiences, generating interest in products/services offered.
- Led product launches that contributed to significant increases in market penetration and brand awareness.
- Championed customer-centric approaches within the organization, resulting in enhanced client satisfaction levels and repeat business opportunities.
- Negotiated contracts with key stakeholders, securing profitable deals for the company.
Front Desk Receptionist
Kahla Middle School
08.2018 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Assistant Manager
Chuck E. Cheese
03.2011 - 05.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High school diploma -
Cypress Springs High School
Fry, WV05.2013
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Oral and writing communication
- File Organization
- Hospitality services
- Front Office Management
- Filing
- Sensitive information handling
- Work Prioritization
- Confidentiality handling
- Skilled in Software
- Call Routing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
06.2023 - Current
Front Desk Receptionist
Kahla Middle School
08.2018 - 08.2021
General Manager, Business Development
DSA Painting and Remodeling LLC
08.2016 - 05.2024
Health and Wellness Coach
Herbalife
01.2015 - Current
Assistant Manager
Chuck E. Cheese
03.2011 - 05.2013
High school diploma -
Cypress Springs High School