Samantha Mendoza- Alvarado
North Richland Hills,TX
Summary
Im a friendly 21 yr old who wants to experience the privilege of becoming a Flight Attendant. I am currently a student at my local college and work a full time job as a Starbucks Barista at the DFW airport. Im a very open and friendly person, I enjoy meeting new people everyday, and I love jobs that require me to interact with people on a daily basis. Its one of the reasons I decided to work at the airport, the airport itself is like a whole other world. Every day is different, working at the airport played a big part in me to try and become a flight attendant. I see flight attendants every day, and would like to join the flight attendant community. Travelling the world is something I want to do, what better time than to start now? As a flight attendant and the opportunity to work and do what I love at the same time.
Overview
1
1
year of professional experience
Work History
Barista
HMSHost
07.2023 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista Trainer
HMSHost
07.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
Barista Shift Lead
HMSHost
07.2023 - Current
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX05.2025
High School Diploma -
Richland High School
North Richland Hills, TX01.2021
Skills
- Team Leadership
- Friendly and outgoing
- Team Player
- Multilingual Skills
- Guest Services
- Positive Personality
- Travels alot
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
HMSHost
07.2023 - Current
Barista Trainer
HMSHost
07.2023 - Current
Barista Shift Lead
HMSHost
07.2023 - Current
Associate of Arts -
Tarrant County College District
High School Diploma -
Richland High School