Samantha Menendez
The Rouxpour Restaurant & Bar - Memorial
Houston,TX
12
years of professional experience
Seeking a position where my skills will be utilized. An organization needing an employee with very strong customer service skills, interact well with people professionally and with time management and organizational skills. Committed to delivering results in fast-paced environments.
Work History
Guest Service Associate
5 Years 9 Months- Provided exceptional customer service, ensuring a welcoming and friendly dining experience.
- Managed guest inquiries and resolved complaints to enhance customer satisfaction.
- Assisted in training new associates on restaurant policies and service standards.
- Collaborated with kitchen staff to pass out hors d’oeuvres if guest’s were waiting too long for the reservation.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Sever
4 Years 10 Months- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat patronage.
- Assisted in menu item recommendations, enhancing dining experience through personalized suggestions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Maintained cleanliness of dining area and adherence to health and safety standards throughout shifts.
- Trained new servers on restaurant procedures, fostering team efficiency and knowledge sharing.
- Handled cash transactions accurately, managing financial exchanges with attention to detail.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Hostess
9 Months- Greeted and seated guests, ensuring optimal dining experience.
- Managed reservation system, coordinating seating arrangements efficiently.
- Assisted in training new host staff, promoting teamwork and service standards.
- Communicated special requests to kitchen and waitstaff for seamless service.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
Education
Associate of Science - Science
Skills
Teamwork: I have the ability to work well with others and pursuit goals that will make us succeed as a group.
Organization: I’m a self starter
work independently
responsible
and flexible. I can also multitask and punctual in a fast learner.
Flexibility: Im punctual with assignments and task. I am open to new views and concept willing to stay late to get the job done.
Awards
- Employees of the month in all my jobs.
- Recognize over and beyond job description
Timeline
Sever
The Rouxpour Restaurant & Bar - Memorial
08.2021 - 06.2026Read More
Guest Service Associate
Bonefish Grill Restaurants
10.2015 - 07.2021Read More
Head Hostess
Hoops Bar & Grill Davie
12.2014 - 09.2015Read More
Broward College
Associate of Science from Science
Read More