Samantha Merjanian
Stevenson Ranch,CA
Summary
Dynamic customer service professional with a proven track record at Magic Mountain, enhancing visitor satisfaction through exceptional support and quality assurance. Skilled in payment processing and adept at resolving guest complaints, I foster collaboration and maintain a positive atmosphere, ensuring smooth operations and a welcoming environment for all guests.
Overview
1
1
year of professional experience
Work History
Customer Representative
Magic Mountain
05.2023 - 03.2024
- Contributed to a welcoming atmosphere for guests with friendly greetings and knowledgeable assistance.
- Improved park visitor satisfaction by providing exceptional customer service and addressing their needs promptly.
- Fostered a positive work environment through clear communication and active collaboration with colleagues.
- Handled guest complaints professionally, resolving issues whenever possible or escalating concerns as needed.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
High School Diploma -
West Ranch High School
Stevenson Ranch06-2027
Skills
- Food Service representative
- Customer service excellence
- Patience and composure
- Reliability and punctuality
- Strong work ethic
- Flexible schedule
- Positive attitude
- Teamwork and collaboration
Timeline
Customer Representative
Magic Mountain
05.2023 - 03.2024
High School Diploma -
West Ranch High School
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