Zirayra Richardson
North Charleston,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Representative
Enterprise Car Rental
06.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Representative
IQOR
02.2020 - 07.2021
- Managed high call volume levels of 50-80 calls per day while providing excellent customer service
- Verified all applicant information to determine eligibility for available programs and guided applicants through the application process
- Worked closely with management on escalated issues to resolve all problems quickly and accurately
- Regularly scheduled appointments to obtain needed documentation
- Ensured all personal and private information such as social security numbers, drivers license numbers, incomes and credit ratings were safeguarded and kept confidential
- Updated leadership on applicant needs and the status of applications regularly to ensure continuity of service
- Followed-up Purchases, Inquired about satisfaction and suggested additional items.
Education
Early Childhood Development
Trident Technical College
Skills
- 6 years of experience in retail environments
- Efficient and effective sales representative with over 4 years of experience
- Proven ability to increase sales through upselling techniques
- Over 3 years of project management experience a combination of hard and soft skills to analyze project performance Manage resources, lead project teams, and report progress
- Organization and Recordkeeping
Timeline
Customer Representative
Enterprise Car Rental
06.2021 - Current
Customer Representative
IQOR
02.2020 - 07.2021
Early Childhood Development
Trident Technical College
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