Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Miller

Sanford,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Permit Technician

City Of Sanford
07.2020 - Current
  • Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
  • Supported the development of an online permitting system for increased accessibility and user satisfaction.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
  • Participated in training sessions to stay current on industry trends, best practices, and changes in code requirements.
  • Assisted in developing educational materials for applicants, clarifying complex regulations and processes for easier understanding.
  • Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.

Administrative Assistant

Green, Lean & Clean
10.2016 - 05.2017
  • Directed customer communication to appropriate department staff, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Created and maintained spreadsheets and developed administrative and logistical reports such as food cost and employee payroll.
  • Contacted customers via phone and email to take orders, confirm deliveries and follow up with inquiries.
  • Performed complex administrative management of sensitive and confidential issues.
  • Introduced new software that maximized day to day efficiency

Customer Account Executive

Rep Express, LLC.
01.2015 - 10.2016
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.

Bar Manager

Finelli's Cafe
05.2010 - 09.2015
  • Supervised team of 20 employees establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Maintained tight financial controls with highly accurate daily registers.

Education

Some College (No Degree) - Psychology

East Carolina University
Greenville, NC

Skills

  • Proficient in Energov
  • Proficient in Quickbooks, Word, Excel
  • Customer relations
  • Document Preparation
  • Multitasking efficiency
  • Payment Collection
  • Code Compliance Knowledge
  • Zoning Regulation Familiarity
  • Public Service

Timeline

Permit Technician

City Of Sanford
07.2020 - Current

Administrative Assistant

Green, Lean & Clean
10.2016 - 05.2017

Customer Account Executive

Rep Express, LLC.
01.2015 - 10.2016

Bar Manager

Finelli's Cafe
05.2010 - 09.2015

Some College (No Degree) - Psychology

East Carolina University

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Samantha Miller