Samantha Miller
Sanford,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Permit Technician
City Of Sanford
2020.07 - Current
- Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
- Supported the development of an online permitting system for increased accessibility and user satisfaction.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
- Participated in training sessions to stay current on industry trends, best practices, and changes in code requirements.
- Assisted in developing educational materials for applicants, clarifying complex regulations and processes for easier understanding.
- Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
Administrative Assistant
Green, Lean & Clean
2016.10 - 2017.05
- Directed customer communication to appropriate department staff, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Created and maintained spreadsheets and developed administrative and logistical reports such as food cost and employee payroll.
- Contacted customers via phone and email to take orders, confirm deliveries and follow up with inquiries.
- Performed complex administrative management of sensitive and confidential issues.
- Introduced new software that maximized day to day efficiency
Customer Account Executive
Rep Express, LLC.
2015.01 - 2016.10
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Assigned work to employees based on project requirements and individual team member strengths.
- Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
Bar Manager
Finelli's Cafe
2010.05 - 2015.09
- Supervised team of 20 employees establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Maintained tight financial controls with highly accurate daily registers.
Education
Some College (No Degree) - Psychology
East Carolina University
Greenville, NCSkills
- Proficient in Energov
- Proficient in Quickbooks, Word, Excel
- Customer relations
- Document Preparation
- Multitasking efficiency
- Payment Collection
- Code Compliance Knowledge
- Zoning Regulation Familiarity
- Public Service
Timeline
Permit Technician
City Of Sanford
2020.07 - Current
Administrative Assistant
Green, Lean & Clean
2016.10 - 2017.05
Customer Account Executive
Rep Express, LLC.
2015.01 - 2016.10
Bar Manager
Finelli's Cafe
2010.05 - 2015.09
Some College (No Degree) - Psychology
East Carolina University
Similar Profiles
Juan TorresJuan Torres
Utility Technician/Mechanic at City Of SanfordUtility Technician/Mechanic at City Of Sanford
Charles EdwardsCharles Edwards
Utility Crew Leader at City of SanfordUtility Crew Leader at City of Sanford
Taneka CrossTaneka Cross
Administrative Specialist III at City of SanfordAdministrative Specialist III at City of Sanford