Samantha Miller
Georgetown,TX
Summary
Experienced and results-driven professional with a strong background in bar management and real estate sales leadership, seeking to leverage proven management skills and operational expertise in a restaurant management role. Adept at team leadership, customer service, and optimizing business operations to enhance guest experiences and achieve financial goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Well Bartender
Perry's Steakhouse and Grille
03.2024 - Current
- In this very high paced establishment ( $1 million / month revenue, on average.)
- I am solely responsible for maintaining the cleanliness for the service well at all times
- Additionally, all necessary items are stocked, including beer, wine, batched signature drinks, liquor, garnishes, and glassware
- Mixing all alcoholic beverages for service staff
- Making note of service ordering errors for proper charges or over service of alcohol to guest
- Assisting management in inventory needs and offering more simplified solutions for time efficiency
- Training new staff who have limited to no experience.
Bar Manager/Bartender
LaRiv
11.2023 - 03.2024
- Providing excellent guest experiences in a fine dining / high sales volume environment that has resulted in more than 80% above monthly sales projections
- Additionally responsible for hiring, training, implementing standards and procedures
- Developed and implemented a craft cocktail menu
- Reconcile receipts at the end of the night using Micros POS system
- Conduct regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender/Manager
Hardtails Bar and Grill
08.2022 - 11.2023
- Assisted in hiring and training new staff in this high sales volume restaurant that produces near $7.1 million annually
- Helped create special events, such as, several weekly live music experiences, fundraisers and community outreach
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Up-sold menu items to customers, driving up per sale revenues and maximizing profits.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Trainer / Customer Account Executive
Comcast
04.2020 - 06.2022
- Mastered and constantly improved sales prospecting, follow-up and upsell processes
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service
- Utilized professional telephone skills and extensive knowledge of the Media & Technology industry to persuade customers to take advantage of company offerings
- Applied consultative approach and established script responses to overcome customer objections
- Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services
- Maintained attitude of continuous improvement and competitive approach to sales benchmarks.
Manager/Bartender
Elks Lodge
04.2018 - 02.2020
- Crafted special drink and cocktail menu items for seasonal offerings
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Served high customer volumes during special events, nights and weekends
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Supervised and trained staff
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute
- Created balanced shift schedules to keep bar reasonably staffed during peak periods
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Director of Sales & Operations
Keller Williams Realty - Home Team
04.2008 - 02.2018
- Established and developed real estate agency, driving recruitment and operational growth
- Negotiated real estate contracts to navigate transactions between buyers and sellers
- Led employee relations through effective communication, coaching, training and development
- Targeted and prospected for new business through telemarketing, individual creativity and innovation
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Tracked pipeline data, won vs
- Lost opportunities and lead response times with Salesforce CRM
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
No Degree - Practical Nursing
Sumner College
Portland, OR2017
No Degree - Real Estate
Portland Community College
2010
High School Diploma -
College of Southern Nevada
2000
Skills
- Administrative Skills: Office organization, document preparation, scheduling, data entry
- Leadership & Management: Team leadership, performance management, strategic planning
- Customer Service: Client relations, problem resolution, communication
- Technical Proficiency: Microsoft Office Suite (Word, Excel, Outlook), CRM systems, basic office equipment
- Project Management: Workflow optimization, task prioritization, deadline management
Certification
- Texas Alcoholic Beverage Commission, 10/01/22, 10/01/24
- Texas Food Handlers Certificate, 10/01/22, 10/01/24
- Driver's License
- TABC Certified
- Food Handler Certification
- ServSafe
Timeline
Service Well Bartender
Perry's Steakhouse and Grille
03.2024 - Current
Bar Manager/Bartender
LaRiv
11.2023 - 03.2024
Bartender/Manager
Hardtails Bar and Grill
08.2022 - 11.2023
Trainer / Customer Account Executive
Comcast
04.2020 - 06.2022
Manager/Bartender
Elks Lodge
04.2018 - 02.2020
Director of Sales & Operations
Keller Williams Realty - Home Team
04.2008 - 02.2018
No Degree - Practical Nursing
Sumner College
No Degree - Real Estate
Portland Community College
High School Diploma -
College of Southern Nevada
- Texas Alcoholic Beverage Commission, 10/01/22, 10/01/24
- Texas Food Handlers Certificate, 10/01/22, 10/01/24
- Driver's License
- TABC Certified
- Food Handler Certification
- ServSafe
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