Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Miller

Vero Beach

Summary

Dynamic professional with a proven track record at Brigham Restaurant, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction through engaging interactions and effective multitasking. Strong financial acumen in budgeting and cash flow management, coupled with a commitment to cleanliness and hygiene, drives operational success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

37
37
years of professional experience

Work History

Bartender

Vero Beach Moose Lodge
08.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Office Manager

Care One Insurance
09.2001 - 09.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Assistant Controller

Harris Pye Engineering
11.1998 - 06.2001
  • Ensured integrity of general ledger accounts through regular reconciliations, adjustments, and detailed documentation.
  • Streamlined month-end closing procedures, reducing time spent on manual tasks and increasing efficiency.
  • Collaborated with external auditors to ensure compliance with regulations and successful completion of audits.
  • Assisted in the preparation of accurate financial statements, supporting company growth and decisionmaking.
  • Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
  • Managed accounts payable and receivable functions with a focus on timely payment processing while minimizing bad debt exposure.

Restaurant Owner/Operator

Brigham Restaurant
01.1989 - 10.1992
  • Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
  • Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
  • Boosted revenue through targeted marketing campaigns, special events, and promotions.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
  • Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
  • Implemented a successful staff reward and recognition program which increased employee morale, performance, and satisfaction.

Education

Associate of Science - Accounting And Finance

St Petersburg College
St. Petersburg, FL
05-1996

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Cash register operation
  • Hospitality service expertise
  • Memory retention

Timeline

Bartender

Vero Beach Moose Lodge
08.2020 - Current

Office Manager

Care One Insurance
09.2001 - 09.2020

Assistant Controller

Harris Pye Engineering
11.1998 - 06.2001

Restaurant Owner/Operator

Brigham Restaurant
01.1989 - 10.1992

Associate of Science - Accounting And Finance

St Petersburg College

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