Samantha Milligan
Atlanta,GA
Summary
Accomplished Senior Resolution Coordinator II with a proven track record at Walmart Remote, adept at analytical thinking and conflict resolution. Expert in troubleshooting and enhancing system performance, showcasing exceptional multitasking and organizational skills. Achieved significant improvements in customer satisfaction and operational efficiency through innovative problem-solving and effective communication.
Overview
4
4
years of professional experience
Work History
Senior Resolution Coordinator II
Walmart Remote
Bentonville, AR
05.2023 - Current
- High Call Volume Chats, Emails, Offline, Inbound, Outbound
- Diagnosed problems and offered solutions to customers using troubleshooting techniques.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Collaborated with other departments to resolve complex issues.
- Documented all incoming emails for future reference purposes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Medicare Customer Service Representative
Blue Cross and Blue Shield Remote
Atlanta , GA
09.2022 - 02.2023
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
Medicare Sales Agent
Health IQ TEMP Remote
Atlanta, GA
01.2022 - 09.2022
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
- Generated leads through cold-calling, networking and other outreach methods.
- Created powerpoints on how to get elders to sigh up for well care and a better coverage
- Team Leader had meeting every morning to make sure the team was meeting expectations
Senior Customer Service Representative
American Income Life Insurance Company Remote
Atlanta, GA
02.2021 - 12.2021
- Educated clients on insurance policies and procedures.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Analyzed customer needs to provide customized insurance solutions.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
- Finalized sales and collected necessary deposits.
Education
Bachelor of Science - Social Sciences
Grambling State University
Grambling, LA05-2020
Skills
- Assertiveness
- De-escalation techniques
- Analytical skills
- Adaptability
- Time management abilities
- Problem-solving abilities
Skills
- Great multitasker
Timeline
Senior Resolution Coordinator II
Walmart Remote
05.2023 - Current
Medicare Customer Service Representative
Blue Cross and Blue Shield Remote
09.2022 - 02.2023
Medicare Sales Agent
Health IQ TEMP Remote
01.2022 - 09.2022
Senior Customer Service Representative
American Income Life Insurance Company Remote
02.2021 - 12.2021
Bachelor of Science - Social Sciences
Grambling State University
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