Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
SAMANTHA MILLS-RICHMOND, MHA,BSN
Open To Work

SAMANTHA MILLS-RICHMOND, MHA,BSN

Greenwood,IN

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Dialysis Operations ManagerClinical Operations ManagerRegional Operations ManagerHealthcare Administrator

Work Type

Full TimeContract Work

Location Preference

RemoteHybridOn-Site
Location: Indianapolis, INPhoenix, AZ
Open to relocation: Yes

Important To Me

Healthcare benefitsWork-life balanceTeam Building / Company RetreatsPersonal development programsWork from home option401k matchCareer advancementCompany Culture

Summary

Dynamic clinical operations leader with extensive experience in emergency medicine and dialysis. Achievements in enhancing patient-centered care and optimizing workflows have led to improved operational efficiency in high-acuity settings. Actively pursuing a leadership role in hospital or outpatient operations to drive further enhancements.

Overview

10
10
Certificate
23
23
years of professional experience

Work History

Business Development Executive

Powerstruck MedSpa
Phoenix, Arizona
01.2024 - Current
  • Developed strategic partnerships that expanded service offerings and market reach.
  • Negotiated contracts with clients and vendors, securing new business opportunities and enhancing revenue streams.
  • Managed client relationships to ensure satisfaction and repeat business.
  • Presented service proposals effectively to potential clients and stakeholders.
  • Collaborated with sales team members to develop targeted sales strategies.
  • Conducted market research to identify emerging opportunities and trends.
  • Organized networking events that boosted brand visibility and attracted potential clients, fostering new relationships.
  • Coordinated marketing campaigns to promote community events and specials, driving engagement and awareness.

Clinical Manager (Interim Contract) Travel Staffing

Tenet Healthcare
Phoenix, AZ
05.2025 - 03.2026
  • Coordinated staffing, scheduling, and patient throughput for multidisciplinary teams, improving resource allocation and patient care outcomes.
  • Implemented targeted initiatives that increased patient satisfaction and streamlined operational processes.
  • Oversaw compliance, budgeting, and P&L performance to maintain financial health and regulatory adherence.
  • Directed operations for high-volume outpatient dialysis clinic during leadership transition, maintaining continuity of care and operational stability.

ER Technician II / Nursing Resident

Abrazo Hospital
Phoenix, AZ
02.2023 - 05.2025
  • Delivered trauma-informed emergency care to stabilize patients in fast-paced ER, enhancing patient safety and readiness for further treatment.
  • Assisted in resuscitation efforts and critical interventions to improve patient outcomes alongside physicians.
  • Applied dialysis expertise to manage renal emergencies and fluid-overload crises.
  • Mentored new staff, fostering team skills and cohesion as a preceptor to ensure smooth operations and effective patient care.

Dialysis Operations Manager

Peoria Post Acute & Rehabilitation
Phoenix, AZ
08.2021 - 05.2025
  • Developed and managed integrated acute dialysis program in rehab facility, improving patient care coordination.
  • Oversaw budgeting and supply chain management, implementing quality improvement initiatives to optimize resource allocation.
  • Monitored compliance with CMS, HIPAA, OSHA, and CLIA standards, ensuring patient safety and regulatory adherence.

Business Owner

Sammy's SweetShack & CoffeeHouse
Yuma, Arizona
01.2020 - 02.2024
  • Managed daily operations of a community-focused coffeehouse and bakery.
  • Managed daily operations of small business, focusing on customer service and financial management to ensure smooth functioning.
  • Trained staff to improve customer service and product knowledge, resulting in enhanced customer satisfaction.
  • Created unique menu items to engage diverse customer demographics and drive sales.
  • Ensured compliance with health and safety regulations to maintain operational standards.

Vascular Access Manager / Acute Dialysis Specialist

American Renal Associates
Phoenix, AZ
12.2016 - 09.2022
  • Conducted vascular access assessments and executed complex cannulation for ICU and trauma patients, enhancing patient recovery and minimizing complications.
  • Administered intradialytic interventions, closely monitoring hemodynamic stability to safeguard patient well-being during treatment.
  • Coordinated with ICU, trauma, and dialysis teams to ensure seamless patient care and improve interdisciplinary communication.

Practice Manager of Operations

Envision Physician Services
Phoenix, AZ
12.2016 - 06.2021
  • Managed daily operations for multi-site medical practices, ensuring efficient workflow and patient satisfaction.
  • Coordinated staffing schedules to maximize physician coverage, directly improving patient care delivery.
  • Coordinated budgeting, supply management, and performance improvement initiatives to enhance operational effectiveness.
  • Managed emergency department operations, staffing, and credentialing to ensure optimal functionality.
  • Oversaw compliance with healthcare regulations, maintaining high operational standards and reducing risk.

Program Director / Clinical Instructor

Brookline College
Phoenix, AZ
05.2014 - 03.2018
  • Developed and delivered curriculum for healthcare programs to enhance student learning outcomes.
  • Oversaw curriculum design and ensured alignment with accreditation standards.
  • Directed development and implementation of Brookline College initiatives to improve program effectiveness.
  • Facilitated faculty collaboration to enhance educational programs and foster a cohesive teaching environment.
  • Oversaw budgets and performance metrics to optimize resource allocation and improve program outcomes.

Education

Bachelor of Science in Nursing (BSN) -

Arizona College of Nursing
Phoenix, AZ
01-2024

Master of Healthcare Administration (MHA) - Community Health Emphasis

Brookline College
Phoenix, AZ
01-2017

Skills

  • Contract negotiation skills
  • Strategic goal planning
  • Stakeholder relationship building
  • Fostering client engagement
  • Operational effectiveness
  • Patient throughput optimization
  • EHR implementation expertise
  • Compliance with regulations
  • Enhancing patient satisfaction
  • Leadership and staff coaching
  • Interdisciplinary collaboration
  • Collaborative teamwork skills

Certification

  • Certified Clinical Hemodialysis Technician (CCHT) — Valid: June 2004–May 2028
  • BONENT Certified Hemodialysis Technician (CHT) — Issued: June 2004-May 2029
  • Certified Nursing Assistant (CNA) : Oct 2017–Dec 2029
  • IV Certification — Active
  • ACLS, PALS, AED — Active
  • Level 1 & 2 Fingerprint Clearance Card — Active
  • Ultrasound IV certified- 2023-current
  • EKG certified- 2016-current
  • Vascular Access Certification 2018-current

Affiliations

  • Emergency Nurses Association (ENA) — Active Member, 2022–Present
  • National Student Nurses Association (NSNA) — Active Member, 2010–Present
  • Board of Nephrology Examiners Nursing & Technology (BONENT) — Active Member, 2008–Present
  • Arizona Chamber of Commerce Member 2020- Current
  • Arizona College of Nursing Deans list June 2022-2024
  • Brookline College Honors Society 2013-2017
  • Volunteer and Youth Coach Christ's Church of the Valley 2011-current
  • Medical Team Volunteer of Military Appreciation Football Organization 2025- Current

Timeline

Clinical Manager (Interim Contract) Travel Staffing

Tenet Healthcare
05.2025 - 03.2026

Business Development Executive

Powerstruck MedSpa
01.2024 - Current

ER Technician II / Nursing Resident

Abrazo Hospital
02.2023 - 05.2025

Dialysis Operations Manager

Peoria Post Acute & Rehabilitation
08.2021 - 05.2025

Business Owner

Sammy's SweetShack & CoffeeHouse
01.2020 - 02.2024

Vascular Access Manager / Acute Dialysis Specialist

American Renal Associates
12.2016 - 09.2022

Practice Manager of Operations

Envision Physician Services
12.2016 - 06.2021

Program Director / Clinical Instructor

Brookline College
05.2014 - 03.2018

Bachelor of Science in Nursing (BSN) -

Arizona College of Nursing

Master of Healthcare Administration (MHA) - Community Health Emphasis

Brookline College

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SAMANTHA MILLS-RICHMOND, MHA,BSN