Samantha Mintz
League City,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with the highest degree of accuracy. Willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Server
Texas Roadhouse
06.2020 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Business Development Associate
Big Star Cadillac
06.2018 - 01.2020
- Engaged with customers to build business relationships.
- Communicated with local organizations to build networks and develop leads.
- Developed business pipeline using cold and warm techniques.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Recorded accurate and efficient records in customer database.
Server Shift Leader
Cheesecake Factory Inc
10.2017 - 08.2018
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server Lead and Bartender
Red Lobster
10.2014 - 01.2018
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Server Trainer
Tookies Burgers
02.2013 - 10.2014
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Education
Bachelor of Science - Biology
Lamar University
Beaumont, TX12.2023
Associate of Science - Biology
San Jacinto College District
Pasadena, TX06.2020
Skills
- Business Development
- Problem-Solving Skills
- Microsoft Office
- Business Administration
- Conflict Resolution Techniques
- Safety Awareness
- Prospecting and Cold Calling
- Business-to-Customer Expertise
- Data Gathering and Entry
- Inbound Customer Calls
Timeline
Shift Supervisor
Starbucks
09.2021 - Current
Server
Texas Roadhouse
06.2020 - 08.2021
Business Development Associate
Big Star Cadillac
06.2018 - 01.2020
Server Shift Leader
Cheesecake Factory Inc
10.2017 - 08.2018
Server Lead and Bartender
Red Lobster
10.2014 - 01.2018
Server Trainer
Tookies Burgers
02.2013 - 10.2014
Bachelor of Science - Biology
Lamar University
Associate of Science - Biology
San Jacinto College District
Similar Profiles
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Jacob MartinezJacob Martinez
Theatre Usher/Stage Crew Member at Jeff BoudreauTheatre Usher/Stage Crew Member at Jeff Boudreau