Samantha Molina
Chicago,IL
Summary
Proven track record at People’s Gas, enhancing operational efficiency and customer satisfaction through expert scheduling and resource management. Skilled in computer applications and problem-solving, I significantly improved response times and, Demonstrates a strong work ethic and exceptional teamwork, ensuring seamless collaboration and communication within all levels of operations.
Overview
3
3
years of professional experience
Work History
Local Scheduler
People’s Gas
06.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all customer satisfaction and policy was met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Established and maintained strong working relationships with both co workers and customers , facilitating open communication channels for improved collaboration.
Emergency Dispatch
People’s Gas
02.2023 - 06.2024
- Due to my strong work ethic and my reliable personality I was chosen to represent people’s gas at OEMC for DNC.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
Short Cycle Dispatch
People’s Gas
01.2022 - 01.2023
- Prioritized tasks efficiently to ensure all daily quotas were met or exceeded without compromising quality of service.
- Collaborated with dispatch team to ensure timely arrival at job sites, minimizing customer wait times.
- Organized dispatch schedules to maximize driver availability and minimize idle time between trips.
- Enhanced communication between drivers and dispatch through regular updates on arrival status and potential issues.
Education
Associates Degree - General Studies
Malcom X Community College
Chicago, IL12.2017
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Strong Problem Solver
- Professional and mature
Timeline
Local Scheduler
People’s Gas
06.2024 - Current
Emergency Dispatch
People’s Gas
02.2023 - 06.2024
Short Cycle Dispatch
People’s Gas
01.2022 - 01.2023
Associates Degree - General Studies
Malcom X Community College
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