Samantha Monsivais
Buffalo,USA
Summary
Dynamic leader with extensive experience in operational management and customer service at Tesla. Proven track record in driving sales growth and enhancing team performance through effective coaching and training. Skilled in food safety compliance and conflict resolution, fostering a collaborative environment that prioritizes exceptional customer experiences.
Overview
24
24
years of professional experience
Work History
Medical Specialist II
Johnson County Healthcare Center
Buffalo, Wyoming
04.2026 - Current
- Coordinated registration process for outpatient and inpatient admissions, ensuring accurate patient data collection.
- Collected patient and guarantor demographic information and secured signatures for insurance processing.
- Managed department files by performing photocopying and scanning tasks as required.
- Prepared patients' statements for mailing and responded to switchboard inquiries, enhancing communication efficiency.
- Processed payments and calculated discounts, accurately posting receipts to maintain financial records.
Dietary Tray Aide
Amie Holt Care Center - Johnson County Healthcare Center
Buffalo, WY
07.2025 - 04.2026
- Prepared and delivered meals to residents with emphasis on care and compassion.
- Prepared meals while maintaining sanitation, ensuring safety, and complying with food protocols.
- Assisted residents with daily living activities and personal care needs.
Crew Team Member
McDonald's
Buffalo, WY
07.2025 - 09.2025
- Provided exceptional customer service in fast-paced dining environment.
- Delivered customer service by taking orders, managing stock levels, and maintaining sanitation standards in fast food restaurant.
- Operated kitchen equipment to prepare and assemble food items.
- Maintained cleanliness and organization of workstations and dining areas.
Tier 1 Engineer for Powerwall Battery
Tesla
Las Vegas, NV
02.2018 - 08.2025
- Identified and root caused design, process, or firmware failures in Tesla’s fleet of renewable energy hardware, collaborating with cross-functional stakeholders to resolve issues.
- Collaborated with cross-functional teams to optimize product development processes.
- Led Customer Care and Technical team for Solar in high volume call center; managed contracts, finance, and assisted internal and external clients with solar concerns and troubleshooting of software and hardware.
Assistant & Store Manager
American Eagle Outfitters
Manchester, NH
07.2010 - 01.2018
- Motivated and inspired team by communicating a compelling vision that aligned with AEO’s core values, enhancing store culture in 1.2-5.5 million dollar locations.
- Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.
- Communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance and behavior standards.
- Built effective relationships with associates and supervisors, fostering a high-performing and customer-centric team culture.
- Participate in productive weekly leadership meetings.
- Sought personal learning and development opportunities to strengthen leadership skills and improve individual performance.
Customer Experience Manager
Banana Republic
Nashua, NH
01.2005 - 01.2010
- Led customer experience initiatives to enhance brand loyalty and satisfaction.
- Executed store strategy to achieve annual field priorities while enhancing customer experience.
- Analyzed customer feedback to identify trends and improve service quality.
- Developed training programs for staff on customer service best practices.
- Supported General Manager in developing a successful business environment by sourcing and training Brand Ambassadors.
Store Manager
Kirkland’s Home Décor
Rocky Mount, NC
01.2004 - 01.2005
- Drove sales and profit growth by executing promotions, managing expenses, developing team capabilities, and enhancing customer experience.
- Coached team to achieve business objectives through targeted performance feedback.
- Oversaw all operational and merchandising functions to ensure optimal store performance and customer satisfaction.
General Manager
Books-A-Million
Jacksonville, NC
10.2002 - 01.2004
- Led store operations while ensuring adherence to company policies and fostering a positive work environment.
- Oversaw operations of 1.1 million dollar store, ensuring compliance with company policies.
- Guided associates and management, enhancing team performance through targeted support and development.
Education
B.A. - Psychology, Anthropology
UNIVERSITY OF NORTH CAROLINA AT WILMINGTON
Wilmington, NC01-2002
Skills
- Customer Service
- Operational Management
- Inventory management
- Planning
- Scheduling
- Time Management
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
- Team collaboration
- Leadership
- Leadership development
- Coaching
- Training
- Delegation
- Organizational Skills
- Deadline management
References
- Kurt Ricketts, Supervisor at Tesla, 702-575-8978
- Lorena Gonzales, Supervisor at Tesla, 702-374-9398
- Kris Olsen, Supervisor at Amie Holt Care Center - Johnson County Healthcare Center, 406-599-1737
Timeline
Medical Specialist II
Johnson County Healthcare Center
04.2026 - Current
Dietary Tray Aide
Amie Holt Care Center - Johnson County Healthcare Center
07.2025 - 04.2026
Crew Team Member
McDonald's
07.2025 - 09.2025
Tier 1 Engineer for Powerwall Battery
Tesla
02.2018 - 08.2025
Assistant & Store Manager
American Eagle Outfitters
07.2010 - 01.2018
Customer Experience Manager
Banana Republic
01.2005 - 01.2010
Store Manager
Kirkland’s Home Décor
01.2004 - 01.2005
General Manager
Books-A-Million
10.2002 - 01.2004
B.A. - Psychology, Anthropology
UNIVERSITY OF NORTH CAROLINA AT WILMINGTON