Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Montes

Dover

Summary

Dynamic professional with a proven track record at Aeropostale, excelling in customer service and problem-solving. Enhanced team performance through effective training and implemented visual merchandising strategies that boosted sales engagement. Skilled in POS systems and adept at fostering positive customer relations, ensuring a welcoming environment and exceptional shopping experiences.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Aeropostale
10.2023 - Current
  • Supported daily operations by overseeing team performance and ensuring adherence to company policies.
  • Assisted in inventory management, optimizing stock levels to meet customer demand efficiently.
  • Trained new staff on operational procedures and customer service standards to enhance team performance.
  • Implemented visual merchandising strategies to improve product presentation and drive sales engagement.
  • Resolved customer inquiries promptly, fostering a positive shopping experience and increasing customer satisfaction.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Front Desk Receptionist

The Now Massage
09.2024 - 12.2024
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed incoming calls, directing inquiries to appropriate departments.
  • Maintained organized reception area, enhancing overall office efficiency.
  • Scheduled appointments and coordinated meeting logistics for staff members.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Criminal Justice

County College of Morris
Randolph Township, NJ

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Time management
  • POS systems

Languages

Spanish
Professional Working

Timeline

Front Desk Receptionist

The Now Massage
09.2024 - 12.2024

Assistant Store Manager

Aeropostale
10.2023 - Current

Criminal Justice

County College of Morris

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