Samantha Montoya
Bernalillo,NM
Summary
Results-driven professional with experience at Sandia Casino & Resort, adept at enhancing customer satisfaction and streamlining operations. Proven ability in database entry and problem-solving, successfully optimizing mail processing techniques to improve efficiency. Recognized for building strong relationships and maintaining accurate records, ensuring seamless workflow and service delivery.
Overview
9
9
years of professional experience
Work History
Mail Clerk - on Call
Sandia Casino & Resort
30 Rainbow Rd, Albuquerque,NM 87113
01.2026 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to various departments.
- Maintained accurate records of mail transactions using computerized tracking systems.
- Organized and prioritized mail distribution based on urgency and departmental needs.
- Collaborated with team members to streamline mail sorting processes, enhancing workflow efficiency.
- Conducted regular inventory checks of mailing supplies, ensuring adequate stock levels for operations.
- Implemented improvements in sorting techniques that reduced processing time by optimizing workspace layout.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Tracked outgoing mail to provide accurate customer updates.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Maintained up-to-date knowledge of postal regulations and compliance requirements, ensuring organizational adherence.
Wardrobe Clerk
Sandia Casino & Resort
30 Rainbow Rd NE Albuquerque,NM
07.2017 - Current
- Analyzed feedback from employees regarding uniform comfort and functionality.
- Maintained accurate records of uniform issuance and returns for accountability purposes.
- Enhanced customer satisfaction by efficiently managing uniform inventory and distribution.
- Ensured timely delivery of clean uniforms to staff, maintaining a well-presented workforce.
- Collaborated with management to evaluate employee feedback regarding uniforms, leading to improvements in comfort and style.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Assisted customers with inquiries and provide forms for dry cleaning services.
- Organized, sorted, and checked input data against original documents.
- Used computer software to store and retrieve data.
- Adapted scheduling methods to fit unique demands of uniform fittings, demonstrating flexibility and innovative thinking.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
SIPI
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Database entry
- Relationship building
- File and database management
- Schedule and calendar management
- Bookkeeping
- Multitasking Abilities
- File maintenance
- Problem-solving
- Microsoft office
- Written communication
Timeline
Mail Clerk - on Call
Sandia Casino & Resort
01.2026 - Current
Wardrobe Clerk
Sandia Casino & Resort
07.2017 - Current
High School Diploma -
SIPI