SAMANTHA MOORE
Henderson,TX
Summary
Dynamic Head Bartender with a proven track record at Jalapeno Tree, enhancing bar profitability and customer satisfaction through creative mixology and effective team training. Excelled in social media marketing and cash handling, boosting customer traffic and streamlining operations. Demonstrates exceptional customer service expertise and a service-oriented mindset, ensuring memorable guest experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Bartender
Jalapeno Tree
08.2017 - Current
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Sales Associate
Walmart
08.2012 - 05.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Henderson High School
Henderson, TX05.2010
Skills
- Measurement accuracy
- Preparing garnishes
- Attentive service
- Blending techniques
- Managing cash register
- Retaining information
- Cost Control
- Cash Handling
- Suggestive Selling
- POS System proficiency
- Sales Promotion
- Quality Control Standards
- Wine and liquor knowledge
- Sanitation
- Customer Service
- Taking inventory
- Menu development
- Social Media Marketing
- Payment Processing
- Food Service
- Food Preparation
- Food Running
- Basic accounting
- Menu Memorization
- Health codes compliance
- Beverage Preparation
- Professional Appearance
- New Hire Training
- Team training and development
- Creative Mixology
- Service-oriented mindset
- Ordering Procedures
- Hospitality service expertise
- Dining room management
- Aloha POS
- Cash Register Operation
- Engaging personality
- Elegant food plating
- Changing beer kegs
- Clear and effective communication
- Customer service expertise
- Sales expertise
- Salesmanship
- Staff Management
- Handling Difficult Customers
- Inventory
- Performance Improvement
- Organizational ability
- Highly reliable
- Outgoing Personality
- Complex Problem-Solving
Certification
TABC and Texas Food Handler
Timeline
Head Bartender
Jalapeno Tree
08.2017 - Current
Sales Associate
Walmart
08.2012 - 05.2017
High School Diploma -
Henderson High School
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