Samantha Morton
St Louis,MO
Summary
Experienced Sales Associate with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Shipping and Receiving Associate
K.Hall Designs
Saint Louis , Missouri
08.2016 - 04.2018
- Updated database with changes in carrier status.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Sales Associate
The Home Depot Inc
Saint Louis, MO
02.2014 - 09.2015
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Associate
Exotic Arc
Saint Louis, MO
06.2011 - 03.2014
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Generated advertising brochure for vendor use.
- Trained new employees on customer service, money handling and organizing strategies.
- Built diverse and consistent sales portfolio.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
Stocking Associate
Dollar Tree Stores
Saint Louis, MO
07.2009 - 11.2011
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Education
High School Equivalency - General Studies
North County High School
Bonne Terre, MO 09.2001 - 06.2005
Music Education
St. Louis Community College Forest Park
Saint Louis , MO 09.2007 - 04.2008
Skills
Quality control
Shipping and receiving
Materials transportation
Vendor relationship management
Critical Thinking
Data Entry
Timeline
Shipping and Receiving Associate
K.Hall Designs
08.2016 - 04.2018
Sales Associate
The Home Depot Inc
02.2014 - 09.2015
Sales Associate
Exotic Arc
06.2011 - 03.2014
Stocking Associate
Dollar Tree Stores
07.2009 - 11.2011
Music Education
St. Louis Community College Forest Park
09.2007 - 04.2008
High School Equivalency - General Studies
North County High School
09.2001 - 06.2005