Samantha Munden

• Executed stowing by removing items from totes and placing them into automated shelving units.
• Facilitated picking by retrieving specified items from pods and transferring them to totes.

Inducted items from totes into trays for efficient organization.

• Supported stow operations by stacking totes, loading them onto pallet jacks, and moving to designated stations.

Provided packing support by supplying cardboard boxes, tape, and materials for packers.

• Resolved operational issues encountered during various fulfillment center processes.
• Packed items into boxes, poly bags, and envelopes for shipment.
• Sorted and packaged products accurately for timely shipment to customers.
• Assisted in training new associates on operational procedures and safety measures.
• Demonstrated strong problem solving skills when dealing with difficult situations.
• Cross-trained team members on various tasks within the department.
• Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
• Processed returns according to company policies and procedures.
• Labeled boxes and placed in outbound collection areas.
• Worked additional hours and shifts to meet tight deadlines during peak periods.
• Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Picked up heavy objects using proper lifting techniques to avoid personal injuries.
• Reviewed packing slips and other documentation to properly box requested items for shipment.
• Limited damage to products and orders by using care when choosing items.
• Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
• Packaged fragile items with protective padding to prevent damages during shipments.
• Marked and labeled containers with accurate shipping information to prevent delays.
• Trained new employees regarding warehouse procedures and standards.
• Weighed and measured products and materials to meet regulatory requirements.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Placed products on conveyors for final wrapping and shipment.
• Printed accurate labels and applied to boxes, crates and containers prior to shipment.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Operated forklift and pallet jack to transport heavy loads.
• Packed and unpacked items, checking breakables before stocking on shelves.
• Issued supplies, materials and products to team members based on information from requisitions.
• Recommended disposal of obsolete stocks to write off unsellable items from inventory.

• Executed thorough cleaning of hotel rooms, ensuring high standards of hygiene.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Maintained cleanliness of apartments and vacation homes through regular inspections.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Swept and mopped floors to enhance overall appearance.
• Changed linens and made beds for guest comfort.
• Cleaned bathrooms meticulously, addressing all areas of sanitation.
• Restocked toiletries to guarantee availability for guests.
• Vacuumed and dusted specified areas to uphold cleanliness standards.
• Maintained updated knowledge through continuing education and advanced training.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Utilized various software and tools to streamline processes and optimize performance.
• Worked effectively in team environments to make the workplace more productive.

• Cleaned and sanitized all theatre rooms to maintain hygiene standards.
• Vacuumed carpets and rugs in all areas as needed.
• Swept and mopped restrooms to ensure cleanliness.
• Collected and emptied trash bins and cans throughout premises.
• Restocked soaps, paper towels, and other essential items regularly.
• Performed thorough cleaning of restrooms and other high-traffic areas.
• Maintained cleanliness of theaters and common areas throughout shift.
• Operated cleaning equipment to ensure efficient sanitation processes.

Supervised guest service team to ensure high-quality customer interactions

• Processed payments via cash, checks, credit cards, vouchers, or automatic debits.
• Issued receipts, refunds, credits, or change as due to customers.
• Conducted regular team meetings to review performance and share best practices.
• Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
• Handled escalated customer complaints and disputes professionally and within company guidelines.
• Resolved conflicts between staff members or customers in a professional manner.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
• Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
• Monitored employee performance and provided feedback to motivate team members to reach their goals.
• Supervised work of cashiers, training new team members and monitoring performance.
• Developed and maintained customer relationships by providing excellent customer service.
• Supervised team of XX retail associates, ensuring high-quality customer service and operational efficiency.
• Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
• Performed regular performance evaluations of staff, providing feedback and coaching for improvement.
• Delegated work to staff, setting priorities and goals.
• Counted and balanced registers.
• Directed and supervised staff performance.
• Processed credit card payments and counted back change and currency with accuracy rate.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Maintained safe play environment while observing and monitoring children's activities.
• Modeled appropriate social interactions, fostering respect and concern for others.
• Communicated daily activities and behavioral issues to parents or guardians.
• Performed administrative tasks including attendance tracking and document editing.
• Disciplined children by initiating behavior control measures, promoting personal responsibility.
• Sanitized toys and play equipment to ensure health and safety standards.
• Ensured compliance with state regulations and school policies for child care services.
• Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
• Introduced learning activities and imaginative play to teach children to explore.
• Responded quickly and appropriately to any emergency situation.
• Supervised and managed staff in the daycare, including hiring and training new employees.
• Created a positive learning atmosphere for children through modeling appropriate behavior.