Samantha Mundle
Orlando,FL
Summary
Detail-oriented college graduate with foundational knowledge in healthcare administration and comprehensive experience across patient documentation, records management, and scheduling. Recognized for high accuracy and efficiency in transcribing medical records and supporting information requests while adhering strictly to HIPAA standards. Prepared to start a career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
Work History
Quality Documentation Specialist
Nuance
08.2022 - 11.2023
- Record patient clinical visits in real-time by meticulously transcribing audio recordings, achieving a 100% accuracy rate, praised by management for an excellent high level of accuracy
- Facilitate virtual scribe services proficiently to multiple providers across diverse specialties, encompassing patient exams, treatment details, and radiographic findings
- Achieve the prompt and accurate uploading of transcriptions for patient visits, meeting the 4-hour turnaround time by submitting them within 2 hours to the appropriate Electronic Health Record (EHR) system
- Maintain strict adherence to HIPAA guidelines within a secure, enclosed work-from-home environment, safeguarding patient confidentiality and privacy
- Implement new policies resulting in an impressive 30% reduction in backlog, streamlining workflow, and enhancing overall efficiency
Release of Information Specialist
AdventHealth
02.2019 - 11.2022
- Provided exceptional customer service to patients, authorized representatives, and requesting entities, addressing inquiries related to the release process promptly and courteously in person and over the phone
- Advised customers proficiently on the optimal method to obtain requested medical records, providing status updates as requested, resulting in 100% positive feedback
- Demonstrated strict adherence to HIPAA regulations, safeguarding patient confidentiality in all interactions
- Successfully examined medical records including mental health records, assessed their completeness, and proficiently identified correct date and signature protocols for various clinical documents, aligning with established policies
- Utilized electronic health record systems, document management software, and other technology tools effectively to facilitate the release of information process
- Responded efficiently to incoming fax requests and processed within the required timeframe
- Assisted in training new staff members on the proper procedures and best practices for handling the release of information
- Undertook additional assigned duties with diligence, contributing to the smooth functioning of the department
Appointment Scheduler
ADCS Clinics LLC
07.2015 - 01.2019
- Managed and scheduled over 100 appointments per day with precision and efficiency
- Booked appointments for consultations, surgeries, and follow-up visits, ensuring seamless patient care
- Handled emergency appointments and skillfully resolved scheduling conflicts to accommodate urgent cases
- Thoroughly reviewed and validated patient charts, meticulously updating demographics and insurance information to maintain accuracy
- Attained a flawless 100% accuracy rate in patient registration data, minimizing errors and enhancing data integrity
Education
Bachelor of Science (B.S.) - Healthcare Administration
Grand Canyon University
Phoenix, AZ10-2024
Associate of Science (A.S.) - Healthcare Administration
Herzing University
Winter Park, FL09.2022
Skills
- Medical Terminology
- Medical Records Management
- EHR Systems (Cerner, Epic)
- Microsoft Office Suite
- Data Entry
- Critical Thinking
- Attention to Detail
- Teamwork and Collaboration
- Organization Skills
- Problem-solving
- Customer Focus
- Time Management
- Excellent Communication Skills
- Multitasking Skills
Timeline
Quality Documentation Specialist
Nuance
08.2022 - 11.2023
Release of Information Specialist
AdventHealth
02.2019 - 11.2022
Appointment Scheduler
ADCS Clinics LLC
07.2015 - 01.2019
Associate of Science (A.S.) - Healthcare Administration
Herzing University
Bachelor of Science (B.S.) - Healthcare Administration
Grand Canyon University
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